Shakirat Suglo Damba
Accra
Summary
Meticulous in building cross-functional teams, demonstrating exceptional written and verbal communication skills, and making critical decisions during challenging situations, I am a dedicated and transformational team player with the ability to work independently, creating effective presentations, write concise reports while developing opportunities that further establishes organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Volta River Authority
2023.02 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
Vault Teller
GCB Bank Plc
2020.08 - Current
- Balanced daily cash deposits and vault inventory with zero error rate
- Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures
- Cultivated lasting partnerships, which led to lucrative opportunities as result of consistently following up with clients and providing exemplary service
- Maintained accurate teller drawer using high attention to detail while handling customer bank transactions
- Adhered to regulatory and company security and audit procedures
- Used dynamic research and interpersonal skills to swiftly resolve customer issues
- Supervised tellers to verify compliance with both federal and local regulations
- Complied with vault procedures and controls and cross-trained other staff members in vault processes to verify consistent services.
Customer Service Representative
GCB Bank Plc
2019.01 - 2020.08
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Answered customer questions and addressed concerns resulting in reduction in customer complaints
- Relayed customer feedback to cross-functional teams to improve products and services
- Exceeded company productivity standards on consistent basis
- Improved customer service wait times to mitigate complaints.
Branch Support Representative
GCB Bank Plc
2018.08 - 2019.01
- Acted as pivotal point of contact between bank branch regarding guidelines and practices
- Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts
- Established new accounts and created memberships, resulting in increased loans and earnings for the branch
- Leveraged customer service and sales abilities to consistently meet performance goals
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction
- Processed over 50 cash withdrawals per shift with high-level accuracy
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Retail Sales Representative
GCB Bank Plc
2017.02 - 2018.08
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Maintained current store, product and promotional knowledge to drive consistent sales
- Consistently met or exceeded sales quotas by assessing and meeting customer needs
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Administrative Assistant
ARDA Turk Ghana Ltd
2014.11 - 2015.11
- Compiled and produced presentations and reports as directed by leadership team
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
- Directed customer communication to appropriate department personnel
- Maintained accurate department and customer records
- Monitored office equipment and scheduled repairs
- Composed correspondence, reports and meeting notes.
Education
ACCA Level I -
Benchmark Institute of Chartered Accountants
Master of Arts - MANAGEMENT AND ADMINISTRATION
UNIVERSITY OF GHANA BUSINESS SCHOOL
ACCRA02.2025
Bachelor of Arts - Integrated Management Studies
University For Development Studies
WA12.2014
Skills
- Customer Service
- Proficient with Microsoft and iOS Operating systems
- Problem Solving and People skills
- Office Administration
Certification
Cybersecurity Awareness Training
References
- Ing. Daniel Onny, Director, Strategic Projects & New Projects, Volta River Authority - Accra, dspnb@vra.com, 0208513636
- Anneliese Sasu-Boamah, Senior Administrative Officer, Strategic Projects & New Business, Volta River Authority - Accra, ann.sasu-boamah@vra.com, 0208126682
Timeline
Administrative Assistant
Volta River Authority
2023.02 - Current
Vault Teller
GCB Bank Plc
2020.08 - Current
Customer Service Representative
GCB Bank Plc
2019.01 - 2020.08
Branch Support Representative
GCB Bank Plc
2018.08 - 2019.01
Retail Sales Representative
GCB Bank Plc
2017.02 - 2018.08
Administrative Assistant
ARDA Turk Ghana Ltd
2014.11 - 2015.11
ACCA Level I -
Benchmark Institute of Chartered Accountants
Master of Arts - MANAGEMENT AND ADMINISTRATION
UNIVERSITY OF GHANA BUSINESS SCHOOL
Bachelor of Arts - Integrated Management Studies
University For Development Studies
Cybersecurity Awareness Training
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