Summary
Overview
Work History
Education
Skills
Interests
PORTFOLIO
Affiliations
Languages
Timeline
Generic

SHADRACH JOEL BOYE

Accra

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

14
14
years of professional experience

Work History

Office Manager

AFRICA 5.0 / BILLIONAIRE TOMORROW
ACCRA
01.2021 - Current
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Updated reports, managed accounts and generated reports for company database.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated special projects and managed schedules.
  • Prepared meeting rooms and materials and recorded important information.
  • Developed standard operating procedures for all administrative employees.
  • Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
  • Managed office operations while scheduling appointments for department managers.
  • Delivered performance reviews, recommending additional training or advancements.
  • Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
  • Coached new hires on company processes while managing employees to achieve maximum production of 80%.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Implemented project management techniques to overcome obstacles and increase team productivity to 70%.

Executive Assistant To Group CEO

AFRICA 5.0 / BILLIONAIRE TOMORROW
ACCRA
10.2020 - Current
  • Drove operational improvements by 40% which resulted in savings and improved profit margins.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.
  • Developed and maintained courteous and effective working relationships.
  • Used coordination and planning skills to achieve results according to schedule.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Prepared variety of different written communications, reports and documents.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Onboarded new temps by entering employee information into systems.
  • Collaborated with team members and improved target results by 60%.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Developed team communications and information for meetings.

General Manager

AG HOTELS AND SUITES
EAST LEGON
10.2021 - 11.2022
  • Drove year-over-year business growth by 55% while leading operations, strategic vision and long-range planning.
  • Prepared annual budgets with controls to prevent overages.
  • Utilized enterprise risk management software to improve operational insight and planning.
  • Reduced costs by 30%, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Identified trends in customer marketplaces to develop valuable solutions.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.

Operations Manager

FAST CONNECT RENTAL LTD
ACCRA
08.2017 - 09.2020
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Prepared annual budgets with controls to prevent overages.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Developed systems to track and log work issues.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Reviewed operations reports to understand numbers and trends.
  • Formulated processes to reduce downtime and financial loss.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Increased profit by streamlining operations.
  • Increased fleet by 50% to improve profitability

Training Facilitator

GRANDSTAR HOTEL
ACCRA
10.2017 - 11.2017
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Collected data on program efficacy through data analysis and implemented solutions for improvement.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Designed instructional materials
  • Identified areas in need of improvement and implemented solutions.
  • Trained staff on hospitality SOPs in sales, housekeeping, customer service, front office, kitchen and restaurant, reputation management etc.
  • Realized tremendous improvement in client relationship, front desk operations and sales.
  • Mentored over 80 employees per month after training in order to monitor progress in guest engagement and front desk management.

Sales and Marketing Consultant

LA VILLA BOUTIQUE HOTEL
ACCRA
06.2015 - 03.2016
  • Used consultative sales approach to listen carefully to client needs and recommend desired products and services.
  • Resolved major online and offline challenges leading to improved online revenue
  • Improved internal marketing and enhanced client relationship management leading to about 45% improvement in viral marketing and referrals.
  • Developed profitable relationship with UNDP, European Union, and Australian High Commission
  • Managed front and back-end operations in absence of General Manager
  • Improved general client satisfaction and trip advisor ranking from No. 9 to No. 2 best hotel in Accra
  • Conducted comprehensive market and industry analysis and advised management accordingly
  • Signed one-year renewable contract with Embassy of Sweden, Lagos Nigeria
  • Signed one-year renewable contract with USAID – Health Project
  • Signed one-year renewable contract with African Open Sky Airlines, Dubai
  • Signed five-year contract with Adams Smith International, London

Sales and Marketing Consultant

PALOMA HOTELS
ACCRA
03.2013 - 10.2014
  • Nurtured relationships with decision-makers in various business groups to win new business and increase repeat opportunities.
  • Created and executed marketing/PR campaigns, including new product introductions and existing product development.
  • Worked with cross functional resources to implement direct marketing programs, reaching 65% increase in customer base.
  • Worked closely with company executives to identify new business opportunities and routinely participated in sales process.
  • Managed projects and served as primary liaison between client and multiple internal groups to ensure clarity of goals and quality and adherence to deadlines.
  • Communicated with customers, employees and other individuals to answer questions and explain information.
  • Planned and collaborated with Booking.com to increase online revenue by US$30, 000 month on month.

Project Office Manager

GHANA TOURIST DEVELOPMENT COMPANY
ACCRA
08.2009 - 02.2013
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Defined project deliverables and monitored status of tasks
  • Drafted action plans and led meetings with department executives to review project status and proposed changes.
  • Delivered status reports to stakeholders for budgeting and planning purposes
  • Served as single point of contact for project scheduling and changes
  • Developed slide shows and other forms of media to present project progress to executive team (GTA, MOT, MOF etc.)
  • Updated and managed seven (7) project databases
  • Executed proof of concept implementations to validate product feasibility
  • Improved strategic positioning of EASTER KWAHU PARAGLIDING FESTIVAL from 2010 to 2012.
  • Managed project budget of over $100,000

Education

Certificate - Customer Relationship Management

HP LEARNING INITIATIVE ONLINE
USA
2013

Certificate - Social Media Marketing

HP LEARNING INITIATIVE ONLINE
USA
2011

Certificate - Finance

HP LEARNING INITIATIVE ONLINE
USA
2010

Certificate - Business Management

UNIVERSITY oF CAPE COAST
CAPE COAST, GHANA
08.2009

Skills

  • Staff Management
  • Policies and procedures
  • Strategic planning
  • Sales and Marketing
  • Key Performance Indicators
  • Business administration
  • Coaching and mentoring
  • Project Management
  • Budgeting
  • Negotiation
  • Business Development
  • Improvement initiatives
  • Operations management

Interests

  • Conceptualizing brands
  • Reading and Writing
  • Surfing the Internet
  • Seminars and Conferences
  • Concept Development
  • Counseling & Problem Solving
  • Data Analysis

PORTFOLIO

  • Project Manager – Kwahu Paragliding Festival, Kwahu
  • Project Manager – Oda Big Tree Receptive Facility, Akyem-Oda
  • Project Manager – Assin Manso Slave Heritage Site
  • Project Manager – Kwame Nkrumah Heritage Site, Nkroful
  • Project Coordinator – Research Proposal, Cairo Air – 2011

Affiliations

  • HP LEARNING INITIATIVES
  • COURSERA ONLINE CERTIFICATES
  • LINKEDIN
  • PMO PROJECT MANAGERS
  • VENTURE CAPITAL INSTRUCTOR
  • BRIAN TRACY ASSOCIATES
  • DAN KENNEDY ASSOCIATES

Languages

English
Advanced (C1)
Ga
Bilingual or Proficient (C2)
Twi
Upper intermediate (B2)

Timeline

General Manager

AG HOTELS AND SUITES
10.2021 - 11.2022

Office Manager

AFRICA 5.0 / BILLIONAIRE TOMORROW
01.2021 - Current

Executive Assistant To Group CEO

AFRICA 5.0 / BILLIONAIRE TOMORROW
10.2020 - Current

Training Facilitator

GRANDSTAR HOTEL
10.2017 - 11.2017

Operations Manager

FAST CONNECT RENTAL LTD
08.2017 - 09.2020

Sales and Marketing Consultant

LA VILLA BOUTIQUE HOTEL
06.2015 - 03.2016

Sales and Marketing Consultant

PALOMA HOTELS
03.2013 - 10.2014

Project Office Manager

GHANA TOURIST DEVELOPMENT COMPANY
08.2009 - 02.2013

Certificate - Customer Relationship Management

HP LEARNING INITIATIVE ONLINE

Certificate - Social Media Marketing

HP LEARNING INITIATIVE ONLINE

Certificate - Finance

HP LEARNING INITIATIVE ONLINE

Certificate - Business Management

UNIVERSITY oF CAPE COAST

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SHADRACH JOEL BOYE