Shadrach Gyesi De-Awer
Accra
Summary
Diligent Operations Officer enthusiastically pursuing an opportunity to utilize 2 years of success in process optimization. Highly skilled in applying budget and resource management expertise to increase annual revenue and bring value to the branch team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Officer
GCB Bank Plc
09.2022 - Current
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Verified compliance with best business practices throughout organization.
- Contributed to business development efforts to drive revenue and meet corporate objectives.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Implemented processes that simplified procedures and reduced average processing time.
- Introduced new methods, practices, and systems to reduce turnaround time.
Personal Banker
GCB Bank Plc
01.2017 - 09.2022
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Maintained customer records and updated account information.
- Tracked and processed customer account requests and applications.
Sales Representative
GCB Bank, Head Office
07.2014 - 12.2016
- Used in-store system to locate inventory and place special orders for customers.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Recommended complementary purchases to customers, increasing revenue.
Education
No Degree - Post Graduate Certificate in Management Informati
Ghana Communication Technology University
Tesano Ghana03.2024
No Degree - Banking And Finance
Chartered Institute of Bankers
Accra, Ghana04.2026
Bachelor of Science - Banking & Finance
Presbyterian University College, Ghana
Abetifi Kwahu06.2011
No Degree - Business
Apam Senior High School
Apam Ghana06.2007
Skills
- Training Management
- Environmental management
- Regulatory Compliance
- Staff Development
- Teamwork and Collaboration
Accomplishments
- Supervised team of branch staff members as Acting Operations Manager for one (1) year.
Certification
- Certification in Software
Languages
English
Advanced (C1)
Twi
Advanced (C1)
Ga
Advanced (C1)
Timeline
Operations Officer
GCB Bank Plc
09.2022 - Current
Personal Banker
GCB Bank Plc
01.2017 - 09.2022
Sales Representative
GCB Bank, Head Office
07.2014 - 12.2016
No Degree - Post Graduate Certificate in Management Informati
Ghana Communication Technology University
No Degree - Banking And Finance
Chartered Institute of Bankers
Bachelor of Science - Banking & Finance
Presbyterian University College, Ghana
No Degree - Business
Apam Senior High School
- Certification in Software
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