Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Adelaide Seyram Atsakpo

Accra

Summary

Passionate about the logistics and transport industry, I have gained valuable experience in clearing and forwarding, including freight forwarding and export. Through my degree in culture and tourism and my national service in a logistics and transport company, I have developed a strong foundation in this field. Completed Professional Diploma in Logistics and Transport - CILT, I am dedicated to furthering my knowledge and skills. With my expertise, passion, and commitment, I am ready to contribute to the success of any organization within and outside the logistics and transport industry.

Overview

7
7
years of professional experience
1
1
Certification

Work History

License Management Specialist

Sunda FM Manufacturing Co. Ltd.
Accra - Weija
06.2024 - Current
  • Act as a liaison between the organization and regulatory authorities.
  • Address any findings or observations from audits and inspections.
  • Communicate regulatory requirements and updates to relevant departments.
  • Coordinate and manage regulatory submissions, including new product applications, renewals, and amendments.
  • Develop and maintain regulatory strategies and plans.
  • Ensure compliance with local, national, and international regulations and standards.
  • Ensure proper documentation of regulatory decisions and actions.
  • Ensure timely and accurate submission of regulatory documents.
  • Identify and implement improvements to regulatory processes and systems.
  • Implement corrective and preventive actions as needed.
  • Maintain up-to-date records of all regulatory documents and submissions.
  • Monitor and interpret regulatory requirements and guidance documents.
  • Participate in cross-functional teams to address regulatory issues and improve compliance.
  • Prepare for and assist with regulatory audits and inspections.
  • Prepare regulatory reports and summaries for internal and external stakeholders.
  • Prepare, review, and submit regulatory documents to regulatory authorities.
  • Provide regulatory training and support to employees.
  • Respond to regulatory inquiries and requests.
  • Stay informed about changes in regulatory requirements and update internal policies and procedures accordingly.
  • Support other departments in understanding and complying with regulatory requirements.

Freight Operations Officer

ARAMEX GHANA LIMITED - SPINTEX
Accra
06.2022 - 06.2024
  • Agree with Customer Service Team on timeframes to handle all shipments Immediately.
  • Update the concerned Customer Service Team with any delay, damage or discrepancy related to shipments.
  • Communicate to Customer Service Team any new offers and/or promotions that customers can benefit from.
  • Provide through the Freight System wherever possible, pre and post-arrival information to Customer Service Team on the service requested, helping to meet the scheduled deadline.
  • Coordinating with Customer Service Team, broker, customs and internal teams to ensure shipments are handled properly without any delays.
  • Use all the online and offline systems to capture data related to customers, customs, duty, and other shipments related information .
  • Arrange for dispatchers to meet pickup and delivery timelines and customer requests.
  • Check convenient schedules, coordinate the delivery and dues ready for collection.
  • Coordinate labor, documentation, physical handling, and directly approach different authorities for moving shipment.
  • Upload online data to local authorities and handling agents, where applicable.
  • Coordinate collection of documents from different terminals and other Agents.
  • Coordinate the delivery with the dispatch and ensure Proof of Delivery is signed by the customer.
  • Ensure necessary procedures are implemented in daily operational activities Adhere to company HSSE, compliance and sustainability corporate policies, and standard.
  • Ensure shipments proper handling as per quality standards to avoid any discrepancy that could lead to penalties or fines.

Customer Service Officer – General Cargo, Import Operations

BOLLORE TRANSPORT AND LOGISTICS, TEMA
Tema
03.2021 - 03.2022
  • Receiving and confirming receipt documents from clients
  • Vetting documents received from clients
  • Communicating incomplete / incorrect document to the clients and advising on how to correct the errors on the said document
  • Obtaining delivery instruction from the client before the file is opened and ensuring it is opened in accordance to the scope of work discussed in the contract
  • Opening job files in spot
  • Ensuring that there is a seamless flow from opening to shipment delivered
  • Closely following up designated client’s shipments with all sections, with emphasis on achieving the pre-agreed client KPI
  • Advising clients on any operational delays, as and when they occur
  • Proactively minimizing any incident of operational delays
  • Ensuring that the track and trace software / Spot is updated for accounts managed
  • Ensuring that daily tracking updates are sent to clients being managed
  • Responsible for invoicing

Documentation Officer / Customer Service Officer – Import Operations

BOLLORE TRANSPORT AND LOGISTICS (NATIONAL SERVICE)
09.2020 - 08.2021
  • Documentation of Clients Cargo and Processing Customs Assessments and Consequent Bills of Entry Processing
  • Payments for Permits e.g.: FDA, EPA and NPA, etc.

Internship

BOLLORE TRANSPORT AND LOGISTICS
06.2019 - 07.2021
  • Preparing pro-forma invoices Tracking container locations and Documentation of Log Register of Trucks

Internship

ACCRA ART CENTRE
Accra
06.2017 - 07.2017
  • Customer Relationship Management Customer Complain Resolution

Education

International Diploma in Transport and Logistics – CILT -

DATA LINK INSTITUTE OF BUSINESS AND TECHNOLOGY
06.2023

Bachelor of Arts -

KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY, KUMASI
Kumasi, Ghana
06-2020

WASSCE -

KETA BUSINESS COLLEGE, KETA
01.2015

BECE -

AKATSI COLLEGE PRACTICE SCHOOL, AKATSI
01.2012

Skills

  • Analytical thinking and problem-solving skills
  • Ability to work independently and as part of a team
  • Ability to adapt to changing regulations and requirements
  • Proficient in Microsoft application software
  • Good communication skills
  • Customer relationship management
  • Interpersonal skills
  • Empathy

Languages

Ewe
First Language
English
Proficient (C2)
C2
Twi
Intermediate (B1)
B1

Certification

Understanding Logistics - LinkedIn

Operations Management Foundations - LinkedIn

References

References available upon request.

Timeline

License Management Specialist

Sunda FM Manufacturing Co. Ltd.
06.2024 - Current

Freight Operations Officer

ARAMEX GHANA LIMITED - SPINTEX
06.2022 - 06.2024

Customer Service Officer – General Cargo, Import Operations

BOLLORE TRANSPORT AND LOGISTICS, TEMA
03.2021 - 03.2022

Documentation Officer / Customer Service Officer – Import Operations

BOLLORE TRANSPORT AND LOGISTICS (NATIONAL SERVICE)
09.2020 - 08.2021

Internship

BOLLORE TRANSPORT AND LOGISTICS
06.2019 - 07.2021

Internship

ACCRA ART CENTRE
06.2017 - 07.2017

International Diploma in Transport and Logistics – CILT -

DATA LINK INSTITUTE OF BUSINESS AND TECHNOLOGY

Bachelor of Arts -

KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY, KUMASI

WASSCE -

KETA BUSINESS COLLEGE, KETA

BECE -

AKATSI COLLEGE PRACTICE SCHOOL, AKATSI

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