Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Setumte Akpablie

Laboratory Technician
Accra

Summary

Skilled in analytical testing and laboratory safety protocols, I consistently exceeded performance metrics while mentoring new hires, fostering a collaborative team environment that drove loyalty and repeat business.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Customer Service Representative

Ison BPO
Accra
10.2023 - 03.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed approximately 190 high-stress calls effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

General and Organic Chemistry Tutor

MarRich Remedial School
Accra
02.2022 - 08.2023
  • Provided guidance on laboratory safety procedures, ensuring students were well prepared for practical components of courses involving hands-on experimentation with chemicals.
  • Developed individualized tutoring plans for each student, addressing their specific needs and learning styles.
  • Supported students' transition from high school to college-level coursework by emphasizing study habits and time management techniques applicable to higher education settings.
  • Increased student confidence in their ability to solve chemistry problems by breaking down complex tasks into manageable steps.
  • Enhanced students' problem-solving skills through the use of real-world examples and case studies related to chemistry.
  • Collaborated with fellow tutors to share best practices and develop new teaching strategies for complex topics.
  • Assisted students in preparing for exams by creating practice tests and reviewing key concepts in a focused manner.

Laboratory Technician

Council For Scientific And Industrial Research
Accra
09.2020 - 12.2021
  • Collected and performed approximately 50 analytical testing on in-process product.
  • Maintained a high level of accuracy in test results by following strict quality control procedures.
  • Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer.
  • Reduced errors in data entry by meticulously reviewing and validating information before submission.
  • Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
  • Trained junior technicians on laboratory techniques and safety protocols, enhancing overall team proficiency.
  • Documented information by maintaining daily logs and equipment record books.
  • Calibrated and maintained instruments to keep equipment fully operational.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.

Education

Master of Science - Procurement And Supply Chain Management

University of Ghana
Accra
02.2025 - Current

Bachelor of Science - Chemistry

Kwame Nkrumah University of Science And Technology
Kumasi, Ghana
09.2016 - 08.2020

Skills

Interests

Wildlife documentary

Physical fitness

Research

Timeline

Master of Science - Procurement And Supply Chain Management

University of Ghana
02.2025 - Current

Customer Service Representative

Ison BPO
10.2023 - 03.2025

General and Organic Chemistry Tutor

MarRich Remedial School
02.2022 - 08.2023

Laboratory Technician

Council For Scientific And Industrial Research
09.2020 - 12.2021

Bachelor of Science - Chemistry

Kwame Nkrumah University of Science And Technology
09.2016 - 08.2020

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Setumte AkpablieLaboratory Technician