SETH NARH SULEY ADIMEH
NINGO/PRAMPRAM,Greater Accra Region
Summary
Dedicated professional with a strong foundation in customer service excellence and leadership competence. Skilled in conflict resolution and workplace mediation, consistently upholding ethical standards. Adept at providing constructive criticism and delegating effectively to enhance team performance.
Confident and driven, possessing solid foundation in team management and conflict resolution.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Supervisor
Adime Guest House and Accommodation
Tema/New Ningo, Greater Accra Region
2019.10 - Current
- Assisted in recruitment process for hiring quality staff members.
- Delegated tasks appropriately, workload fairly balanced among staff.
- Resolved customer complaints promptly, often over 30 customers per day, resulted in increased customer satisfaction rates. Hence, 5% increase in revenue monthly as supervisor at AGH accommodation Centre.
- Reduced workplace conflicts significantly usually among female staff through effective communication and negotiation skills.
Enquiry and Clients Service Assistance
Electricity Company of Ghana
Prampram, Greater Accra Region
2018.09 - 2019.08
- Carried out day-to-day duties accurately and efficiently. Evidently saw 10% rise in clients satisfactory response through calls and suggestion letters monthly.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed. Attended to more than 15 new clients monthly through recommendation from regular clients.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Education
Bachelor of Arts - Geography
University of Cape Coast
Cape Coast, Central Region 2014.08 - 2018.06
Skills
- Customer services excellence
- Leadership competence
- Conflict resolution
- Workplace mediation
- Ethical standards
- Constructive criticism
- Delegating effectively
Languages
English
Intermediate
A1
Ghanaian; Ga/Adangme, Twi
Upper intermediate
B2
Affiliations
- Riding, travelling.
- sports, football, physical work engagement.
- movies, music, reading.
Accomplishments
Welfare organizer, Ghana Muslim Students Association, University of Cape Coast, 2017-2018 academic year.
Welfare in-charge, Valco Hall Cadet Corpse, University of Cape Coast 2017-2018 academic year.
Timeline
Supervisor
Adime Guest House and Accommodation
2019.10 - Current
Enquiry and Clients Service Assistance
Electricity Company of Ghana
2018.09 - 2019.08
Bachelor of Arts - Geography
University of Cape Coast
2014.08 - 2018.06