SETH OPOKU YAW YARFI
Obuasi
Summary
Dedicated office administrator with extensive experience in claims processing, customer service, and report writing. Proficient in managing client concerns and improving operational efficiency while maintaining a high standard of service. Committed to supporting organizational goals through effective communication and teamwork.
Overview
15
15
years of professional experience
Work History
Office Administrator
Impact Life Insurance Company
08.2024 - Current
- Oversaw the entire claims process from submission to resolution
- Reviewed and evaluated claims for accuracy to ensure compliance with company policies
- Followed up on processed claims and resolved related issues in the office
- Wrote weekly and monthly reports to summarize operational performance and identify trends
- Provided customer service by handling phone calls, emails, and following up on customer complaints to enhance customer satisfaction
- Handled petty cash for office and administrative duties
- Registered new policies
Salesman
Reducker IT Solution
Obuasi-Adansi
01.2020 - 07.2024
- Assisted customers in identifying needs and preferences, providing tailored recommendations to help select suitable laptops.
- Configured devices based on customer specifications and recommended compatible accessories.
- Sold laptops, desktop computers, and accessories, preparing accurate receipts to streamline transactions.
Cashier
Agate-Mabot Company
Adum - Kumasi
06.2015 - 10.2015
- Guided customers in locating cash at HFC Bank, Stanbic Bank, and SG Bank, enhancing their banking experience.
- Operated bullion vans to securely transport bulk cash deposits from customers to the bank.
- Processed customer transactions efficiently at Agate-Mabot Company.
- Maintained accurate cash drawer and balanced daily sales.
- Assisted customers with inquiries and provided product information.
National Service
Savelugu Nanton Municipal Assembly
09.2013 - 01.2014
- Processed service personnel information, ensuring accuracy and compliance with regulations.
- Assisted coordinator in supervising and monitoring service personnel, promoting effective program implementation.
- Registration of national service personnel in the municipality
- Organized and maintained files and documents to support efficient operations.
- Attended meetings and recorded minutes for municipal discussions.
Intern
AngloGold Ashanti Company Limited
Obuasi
07.2012 - 08.2012
- Collected data from various sources to ensure accuracy.
- Processed data and information using software tools to maintain records.
- Compiling of weekly and monthly reports
- Typed documents and letters to ensure clear communication.
- Arranged folders in designated areas to maintain organization.
Intern
AngloGold Ashanti Hospital
Obuasi
07.2011 - 08.2011
- Processed patients' files and documents for timely doctor review.
- Sorted and arranged patient cards systematically for efficient access.
- Filed patient documents and cards for quick retrieval by staff.
- Recording of data and collection of patients information
Education
Bachelor of Science - Business Administration (Human Resource Management)
Kessben University College
Kumasi, Ghana05-2021
HND - Secretaryship and Management Studies
Takoradi Technical University
Takoradi, Ghana07-2013
Senior Secondary School Certificate Examination (SSCE) -
Kumasi Senior High School
Kumasi, Ghana08-2009
Basic Education Certificate Examination (BECE) -
AngloGold Ashanti Junior High School
Obuasi, Ghana04-2006
Skills
- Office administration
- Office management
- Task coordination
- Report writing
- Customer relationship management
- Customer service
- Administrative support
- Attention to detail
- Problem solving
- Team collaboration
- Verbal communication
- Client communication
References
- MADAM LUCY THOMPSON, HEAD OF CUSTOMER EXPERIENCE, IMPACTLIFE INSURANCE, ACCRA, Ghana, +233268376460
- MR. DANIEL NTIAMOAH TWENEBOAH, FORMAL LECTURER, KESSBEN COLLEGE, KUMASI, Ghana, +233541284549, dianielntiamoah@kc.edu.gh
- MS GEORGINA ATAA NYARKO, BRANCH MANAGER (KONONGO), IMPACT LIFE INSURANCE COMPANY LIMITED, KONONGO, Ghana, +233246060072, gnarko@impactlife.co.gh
Hobbies and Interests
- Like to read and share ideas
- Love to travel and explore new ideas
- Playing of football table tennis
Training
- 03/01/13, Career Development
- 04/01/14, Blazing Trails and Entrepreneurship Training Program (BRITISH COUNCIL AND BARCLAYS)
- Performance Management
- Fire Safety
Languages
- Asanti Twi
- British English
- Asanti Twi
Personal Information
- Profession: Administrator
- Date of Birth: 10/20/89
- Gender: Male
- Nationality: Ghanaian
- Marital Status: Married
Languages
English
Proficient (C2)
C2
Timeline
Office Administrator
Impact Life Insurance Company
08.2024 - Current
Salesman
Reducker IT Solution
01.2020 - 07.2024
Cashier
Agate-Mabot Company
06.2015 - 10.2015
National Service
Savelugu Nanton Municipal Assembly
09.2013 - 01.2014
Intern
AngloGold Ashanti Company Limited
07.2012 - 08.2012
Intern
AngloGold Ashanti Hospital
07.2011 - 08.2011
Bachelor of Science - Business Administration (Human Resource Management)
Kessben University College
HND - Secretaryship and Management Studies
Takoradi Technical University
Senior Secondary School Certificate Examination (SSCE) -
Kumasi Senior High School
Basic Education Certificate Examination (BECE) -
AngloGold Ashanti Junior High School