SETH OFORI AMANKWAH
Accra
Summary
A dynamic leader with a proven track record in my field of work, I excel in building relationships and training sales teams to surpass targets. Leveraging market research and KPI analysis, I've significantly enhanced client satisfaction and sales outcomes. Skilled in staff management and communication, my strategies foster high-performance cultures.
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Manager
Impact Life Insurance Co. Ltd.
07.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Micro Insurance Supervisor
Phoenix Life Assurance Co. Ltd.
04.2017 - 06.2022
- Supervised daily operations to ensure adherence to company policies and procedures.
- Increased policy sales with strategic planning and targeted goal setting.
- Developed comprehensive reports for evaluating team performance and identifying areas for improvement.
- Maintained records of premiums collected from customers and payments made to the company's Treasury.
- Analyzed the Micro Insurance Market data to determine the levels of threats and opportunities within my jurisdiction from competitors.
- Recruit and train new members for premiums collection and the prospecting team.
- Provided training on new products and services to my team and customers as they become available in the market.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of sales transactions.
- Monitored customer service quality standards to ensure customer satisfaction.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Performed regular audits of existing policies to identify any discrepancies or problems.
- Assisted in developing marketing campaigns aimed at increasing awareness about the company's offerings.
- Ensure the adherence to policies and procedures related to standards and processes set by the company.
- Prepared reports on sales activities, claims processing, and customer feedback surveys.
- Assigned tasks to team members to ensure timely completion of projects.
- Resolved customer complaints regarding insurance policies, claim processes, and customer service issues.
Branch Manager
Phoenix Life Assurance Co. Ltd.
10.2014 - 03.2017
- Manage all operations of the branch to achieve the set targets.
- Completed month-end and year-end closings, kept records audit-ready, and monitored the timely recording of branch performance transactions.
- Provided feedback on branch employees' performance evaluations conducted.
- Managed staff scheduling, recruitment, and training processes.
- Designed sales and service strategies to improve revenue and retention.
- Resolved escalated customer complaints promptly.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Managed and inspired team members to perform to their full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Performed regular audits of customers financial records in order to ensure accuracy and mitigate fraud.
Micro Insurance Administrator
Phoenix Life Assurance Co. Ltd.
10.2013 - 10.2014
- Worked with field agents to provide recommendations on customer applications.
- Support the Head of the Micro Insurance Unit to coordinate the duties of all branches.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Coordinated and planned investigations of claims settlement processes.
- Handles complaints from branch offices and delivers reports on same to the Head of the Unit.
- Ensure compliance to laid down processes on cash lodging and handling by branch officers.
- Routine follow-up with customers to ascertain their satisfaction of service delivery by branch staffs.
- Provided assistance to customers in understanding their policy coverage details.
Branch Restoration Officer
Phoenix Life Assurance Co. Ltd.
05.2012 - 10.2013
- Rejuvenate concerned branch offices and correct identifiable mishaps.
- Enforced compliance with regulatory standards and company policies.
- Conducted performance evaluations and provided constructive feedback.
- Conducted performance evaluations and provided constructive feedback.
- Conducted performance evaluations and provided constructive feedback.
- Conducted performance evaluations and provided constructive feedback.
- Supervised subordinate staff in concerned branches to carry out daily duties and activities.
- Facilitated stakeholder meetings to align on strategic initiatives, and customer services, and to tackle problems identified.
- Facilitated training sessions for staff of the branch office on company policies and procedures.
- Implemented risk management strategies to mitigate potential threats.
- Oversaw the development and implementation of operational procedures.
- Determined consumer needs to provide solutions that will appeal to the larger market.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Ensured the security and confidentiality of sensitive information.
- Led crisis management efforts to resolve issues promptly and efficiently.
Records and Procurement Officer
Phoenix Life Assurance Co. Ltd.
01.2009 - 09.2011
- Maintained an up-to-date database of approved suppliers along with their contact information.
- Build a database for all clients policy records.
- Limit record retrieval time for efficiency and effectiveness.
- Assist all departments and management on matters relating to customer enquiry and information.
- Gathered, input, and analyzed data to evaluate trends and make proactive adjustments to policies.
- Coordinated with other departments in order to resolve discrepancies between orders placed and deliveries received.
- Reviewed requisitions submitted by internal stakeholders for accuracy and completeness.
- Implemented strategies for reducing costs associated with purchasing goods and services without compromising on quality or service level agreements.
- Managed supplier relationships by providing timely responses to inquiries, and addressing issues promptly.
- Train new team members of the unit and assign responsibilities to them.
- Evaluated current processes for effectiveness and identified areas for improvement on clients' records and information.
Underwriting Service Assistant
Phoenix Life Assurance Co. Ltd.
08.2008 - 01.2009
- Underwrite insurance policies for the company under the supervision of the Head of Unit.
- Entered data into the underwriting database to track activity during the process.
- Created and delivered submissions of documents.
- Provided feedback on any areas needing improvement during the underwriting process.
- Identified any inconsistencies between documents submitted by customers and existing records.
- Maintained up-to-date records of all underwriting activities in accordance with established procedures.
- Coordinated support to facilitate general office operations.
Education
Certificate - Insurance Agency Practice
National Insurance College
Ridge, Accra06-2021
Bachelor of Arts - Economics And Information Studies
University Of Ghana
Legon, Accra05-2007
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- KPI analysis
- Market research
- Exceptional multi-tasker
- Goal setting
- Verbal and written communication
Accomplishments
- Credited with building and steering a successful Records Unit for Phoenix Life Assurance Co. Ltd.
- Participated in the maiden conference on Micro Insurance in Ghana organized by Munich Re in partnership with Ghana Reinsurance in 2011.
- Recipient of the Senior Youth Leadership Award from the Accra City Conference, Ghana.
- Recognized by Phoenix Life Assurance for resuscitating three (3) Company branches in Ghana at Mankessim (2012), Nkawkaw (2013), and Makola (2015).
Certification
- Certificate of Participation: Munich Re Conference on Micro Insurance in Ghana
- Certificate of Agency Practice: Ghana Insurance College
Languages
English
Bilingual or Proficient (C2)
Akan
Bilingual or Proficient (C2)
Timeline
Sales Manager
Impact Life Insurance Co. Ltd.
07.2022 - Current
Micro Insurance Supervisor
Phoenix Life Assurance Co. Ltd.
04.2017 - 06.2022
Branch Manager
Phoenix Life Assurance Co. Ltd.
10.2014 - 03.2017
Micro Insurance Administrator
Phoenix Life Assurance Co. Ltd.
10.2013 - 10.2014
Branch Restoration Officer
Phoenix Life Assurance Co. Ltd.
05.2012 - 10.2013
Records and Procurement Officer
Phoenix Life Assurance Co. Ltd.
01.2009 - 09.2011
Underwriting Service Assistant
Phoenix Life Assurance Co. Ltd.
08.2008 - 01.2009
Certificate - Insurance Agency Practice
National Insurance College
Bachelor of Arts - Economics And Information Studies
University Of Ghana
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