Seth Boahene
Accra
Summary
Highly-motivated leader with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Personal Relationship Manager
Calbank Plc.
09.2023 - Current
- Built and maintained strong connections with high-value customers through active listening, effective communication, and dynamic interpersonal abilities.
- Provided expert financial advice to clients, enhancing their decision-making process.
- Identified opportunities for cross-selling and upselling financial products to meet clients' objectives.
- Developed and executed strategies for customer retention and acquisition.
- Conducted risk assessments for client portfolios, recommending strategies to mitigate potential losses.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Director (Part-time)
The Sarfoa Foundation LBG
12.2021 - Current
- As part-time, I manage projects under the foundation
- Project currently underway, the Safoa project sets out as a development wheel to support the prison system in Ghana
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Managed budgeting and financial planning processes for the organization.
Client Services Officer
Calbank Plc.
10.2016 - Current
- Assisted customers with financial advice, addressed their concerns, efficiently resolved issues they faced while also promoting the bank's products.
- Vet documents and process account opening, including corporate clients with less of clerical errors or audit issues.
- Assisted in developing client relationships by responding promptly to emails, phone calls and other forms of communication.
- Provided customer service to clients by responding to inquiries and resolving complaints.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
National Service Person
Calbank Plc.
09.2015 - 08.2016
- As a Client Services Ambassador, utilized exceptional interpersonal and communication skills to persuade more than 300 potential clients to establish banking relationships.
- Conducted due diligence and risk assessment on new and existing clients.
- Assisted in the development of a social project to help disadvantaged communities.
Education
Master of Science - Development Finance
Kwame Nkrumah University of Science And Technology
11-2024
Bachelor of Arts - Political Science And Chinese
University of Ghana, Legon, Ghana
11-2015
West Africa Senior Secondary Certificate Examination - General Arts
Presbytarian Senior High School, Bechem
Bechem, Bono Region05.2011
Skills
- Sales
- Communication
- Customer Relationship Management (CRM)
- Creativity and Innovation
- New Business Development
- Relationship Building
- Portfolio Growth
- Strategic Planning
Affiliations
- Member of University of Ghana Residence Board (2012-2013)
- Speaker of General Assembly (UG Students' Representative Council, 2012-2013)
- President, Jubilee Hall Junior Common Room (2013)
- Member of SRC 5-year Strategic Planning Committee (2014-2015)
- Chairman, Constitutional Drafting Committee (Jubilee Hall 2012 and 2015)
Accomplishments
- Second Best Level 200 Chinese Student (2012 Chinese Embassy Awards)
- ‘RED’ Staff (Responsible, Effective and Decisive), Calbank Plc, Customer Service Month Award (2019)
Languages
English
First Language
Timeline
Personal Relationship Manager
Calbank Plc.
09.2023 - Current
Director (Part-time)
The Sarfoa Foundation LBG
12.2021 - Current
Client Services Officer
Calbank Plc.
10.2016 - Current
National Service Person
Calbank Plc.
09.2015 - 08.2016
Master of Science - Development Finance
Kwame Nkrumah University of Science And Technology
Bachelor of Arts - Political Science And Chinese
University of Ghana, Legon, Ghana
West Africa Senior Secondary Certificate Examination - General Arts
Presbytarian Senior High School, Bechem
Trainings
- AML/CT TRAINING, Money Laundering Techniques in Money Transfer Services and Control Measures
- Customer Service Mastery: Delight Every Customer, LinkedIn Learning
- Igniting Emotional Engagement, LinkedIn Learning
- E-Crime& Fraud Detection & Prevention Training, General Fraud Awareness & Prevention Measures E-Crime & Counterfeit Detection and Prevention
References
References available upon request.
Trainings
- AML/CT TRAINING, Money Laundering Techniques in Money Transfer Services and Control Measures
- Customer Service Mastery: Delight Every Customer, LinkedIn Learning
- Igniting Emotional Engagement, LinkedIn Learning
- E-Crime& Fraud Detection & Prevention Training, General Fraud Awareness & Prevention Measures E-Crime & Counterfeit Detection and Prevention
References
References available upon request.
Trainings
- AML/CT TRAINING, Money Laundering Techniques in Money Transfer Services and Control Measures
- Customer Service Mastery: Delight Every Customer, LinkedIn Learning
- Igniting Emotional Engagement, LinkedIn Learning
- E-Crime& Fraud Detection & Prevention Training, General Fraud Awareness & Prevention Measures E-Crime & Counterfeit Detection and Prevention
References
References available upon request.
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