Seth Amankwah
Kumasi,Abuakwa
Summary
Dynamic and dedicated restaurant professional with a proven track record at Joel Restaurant, excelling in customer service and food safety. Skilled in enhancing guest experiences through effective menu presentation and problem-solving. Recognized for training new staff and maintaining high service quality, ensuring satisfaction and repeat business.
Overview
1
1
Language
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Restaurant Waiter
Esther's joint
MIM
12.2020 - 10.2021
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Assisted in menu presentation, enhancing guest understanding of offerings and promoting daily specials.
- Collaborated with kitchen staff to coordinate timely meal delivery and maintain service flow.
- Maintained cleanliness of dining area, adhering to health and safety standards for food service.
- Processed orders accurately using POS system, ensuring efficient transaction handling and inventory management.
- Trained new team members on restaurant protocols, fostering a collaborative work environment.
Warehouse Packer
Hencandy company
Ahafo-mim(Gambia no 1)
05.2019 - 10.2021
- Operated packaging machinery to efficiently prepare products for shipment.
- Inspected incoming materials for quality assurance and adherence to specifications.
- Coordinated with team members to optimize packing processes and minimize delays.
- Maintained accurate inventory records using warehouse management software.
Delivery Partner
Linfrank Enterprise
kumasi
12.2023 - Current
- Coordinated efficient delivery routes to optimize time and reduce operational costs.
- Managed communication between customers and logistics teams to ensure timely updates.
- Implemented best practices for inventory management to streamline order processing.
- Trained new delivery personnel on safety protocols and system usage for compliance.
Warehouse Manager
Linfrank enterprise
Kumasi, AH
12.2023 - Current
- Oversaw daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored staff on best practices for inventory management and equipment usage.
- Implemented process improvements that reduced order fulfillment time and increased accuracy.
- Coordinated with cross-functional teams to align supply chain activities with business objectives.
Education
Wassce Certificate - General Arts
Methodist Senior High And Technical School
Berekum 09.2018 - 08.2021
BBA - Primary Education
Peki College of Education
Peki 01.2024 - Current
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Table setting
- Problem-solving
- Food safety awareness
- Memory retention
- Food presentation
- Wine pairing
- Guest engagement
- Menu design
- Beverage refills
Accomplishments
- Selected to serve notable VIP guests for major private events.
- Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
Affiliations
- Lions Club
- American Medical Informatics Association
- Society of Human Resource Management
Languages
English
Intermediate (B1)
Timeline
BBA - Primary Education
Peki College of Education
01.2024 - Current
Delivery Partner
Linfrank Enterprise
12.2023 - Current
Warehouse Manager
Linfrank enterprise
12.2023 - Current
Restaurant Waiter
Esther's joint
12.2020 - 10.2021
Warehouse Packer
Hencandy company
05.2019 - 10.2021
Wassce Certificate - General Arts
Methodist Senior High And Technical School
09.2018 - 08.2021