Serwaa Mensah
Summary
Dynamic leader with a proven track record at K. Asenso Co. Ltd, excelling in customer engagement and business development planning. Leveraged competitive analysis and relationship building to surpass sales targets and foster client loyalty. Skilled in mentoring teams and driving growth, achieving significant revenue increases through strategic initiatives and customer-centric approaches. Performance-oriented Sales Leader offering exceptional record of achievement over Eight-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Manager of Business Development and Sales
K. Asenso Co. Ltd
07.2016 - Current
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Led team meetings focused on sharing best practices which contributed significantly to overall team success.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Mentored junior sales staff for improved performance, providing guidance on best practices and customized training programs.
- Conducted market research to discover new leads, opportunities and messaging.
- Negotiated favorable contract terms with clients, achieving mutually beneficial agreements while maximizing profitability.
- Established long-term relationships with key industry players which helped in gaining valuable insights into emerging trends.
- Increased sales revenue by implementing strategic business development plans and fostering strong client relationships.
- Assessed customer needs and developed customized solutions to drive sales.
- Created customer loyalty programs to increase repeat business.
- Developed and implemented successful sales strategies to drive growth and exceed revenue targets.
- Developed and maintained relationships with key clients to increase sales and customer retention.
- Built relationships with customers and community to establish long-term business growth.
Salesperson
K. Asenso Furniture
07.2016 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Increased sales and customer satisfaction through personalized servicing.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Improved customer service and telecommunication skills to build lasting relationships.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Implemented effective sales strategies to maximize revenue generation.
- Coached new hires on sales techniques, contributing to their development as successful team members.
Education
Bachelor of Arts - Public Administration And Services
Serwaa Mensah
Accra06.2023
Associate of Arts - Graphic Communications
Serwaa Mensah
Takoradi05.2015
Skills
- Social Media Marketing
- Competitive Analysis
- Sales Presentations
- Data-driven decision-making
- Customer Engagement
- Team Management
- Customer Service
- Customer Acquisition
- Decision-Making
- Business development and planning
- Budgeting and Expenditures
- Price Structuring
- Brand Development
- Customer Complaint Resolution
- Relationship Building
- Staff Training and Development
- Digital Sales
- Competitor Analysis
- Product and Service Promotion
cooking and reading
I love to cook, both Local dishes and Continental dishes as well us I crate my own recipes sometimes.
I love reading to improve my communication skills and also acquire knowledge.
Languages
English
Advanced (C1)
Timeline
Manager of Business Development and Sales
K. Asenso Co. Ltd
07.2016 - Current
Salesperson
K. Asenso Furniture
07.2016 - Current
Bachelor of Arts - Public Administration And Services
Serwaa Mensah
Associate of Arts - Graphic Communications
Serwaa Mensah
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