Senanu Okudzeto
Summary
Experienced Relationship Manager and Trade Finance Professional with over a decade experience in banking operations, customer service, corporate, and business banking. I am committed to delivering exceptional results while upholding the highest standards of integrity and professionalism. I am actively seeking new opportunity to apply the wealth of knowledge acquired within emerging markets, aiming to infuse a fresh perspective, build lasting client relationship and drive business growth for both client and the organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Relationship Manager – Syndications & Projects
GCB Bank Plc. - Head Office
12.2018 - Current
- Served as a trusted advisor to clients, offering expert insights and guidance on financial products, market trends, regulatory changes, and other relevant factors impacting their business
- Collaborated with clients and internal teams to structure large ticket financing transactions that meet the specific client/project need to ensure timely completion and delivery
- Conducted in-depth market research to identify potential financing opportunities, analyse market trends, and assess the feasibility of projects
- Built and maintained strong relationships with clients, understanding their financial requirements, and providing tailored solutions
- Lead the syndication process by identifying and inviting potential participating financial institutions, negotiating terms and conditions, and managing the syndication timeline.
Relationship Manager – Large Domestic Corporates
GCB Bank Plc. - Head Office
09.2016 - 11.2018
- Cultivated and nurtured professional relationships to consolidate alliances, aligning efforts with the bank's objectives
- Maintained high quality credit portfolios, ensuring credit and operational losses were within acceptable margins
- Collaborated with internal departments to ensure seamless execution of client’s transaction request/ also ensured the prompt resolution of client’s complaints thereby enhancing client satisfaction and outcomes
- Acted as the primary point of contact for resolving client inquiries and facilitating engagement with the bank.
Corporate Services Officer - Western Cluster
GCB Bank Plc
03.2015 - 08.2016
- Focal point for receiving and resolving all service issues resulting from process/service delivery disconnect
- Conducted root cause analysis into client complaints making recommendations to the team leader for improvement
- Identification of cross – sell opportunities during customer interaction and referring leads to sales and relationship teams
- Provided backend support to the relationship team in the discharge of their duties.
Customer Service Representative
GCB Bank Plc – Retail Banking
12.2014 - 02.2015
- Responsible for all foreign remittance payments (i.e., Western Union, MoneyGram, World Remit, Vigo, SMAonline etc.) Smartpay and Transflow payments solutions
- Cross selling of Bank’s Products and Services
- Cashiering duties.
Loans Officer
GCB Bank Plc – Retail Banking
03.2009 - 11.2014
- Responsible for Vetting, scoring and processing of personal loan applications
- Monitoring of existing loans and providing periodic update to branch management.
Branch Support Staff
GCB Bank Plc – Retail Banking
03.2009 - 11.2014
- Liaising with head office I.T department to solve technical challenges
- Daily Balancing of general ledger accounts
- Preparation of monthly Branch position report and returns
- ACH/CTS Cheque Scanning and Direct debit/credit transactions.
Education
MSc. Development Finance -
University of Ghana
01-2024
PGDip. Risk Management & Finance -
Business School Netherlands
06-2021
BA. Industrial Arts -
Kwame Nkrumah University of Science & Technology
05-2007
Skills
- Business Development
- Customer Service
- Banking Operations
- Written & Verbal Communication
- Financial Statement Analysis
- Portfolio Management
- Credit Analysis
- Problem-solving & critical thinking
Affiliations
- Participated in the 2023 Singapore Fintech Festival
- Keen Interest in Technology, Computer Systems and Cloud Infrastructure.
- Charity Events - ESKA Foundation annual Christmas happy boxes for street families.
- Interest in world geopolitics and global megatrends such as climate change and sustainability
References
References available upon request.
Certification
International Chamber of Commerce, Singapore.
Certified Trade Finance Professional - 2022
Courses & Training
Moody's Analytics
- Accounting for Credit Professional, June 2023
- Commercial Lending, September 2023
- Problem Loans, January 2024
- Credit Reasoning & Writing, January 2024
- Profitability & Credit Risk, January 2024
- Environmental, Social & Governance (ESG) Risk Assessment Fundamentals, April 2024
CFI Education Inc.,Vancouver, Canada
- ESG for Commercial Lenders, October 2023
- Cash Flow Cycles & Analysis, January 2023
- Financial Analysis for Credit, January 2023
- Assessing Drivers of Business Growth, January 2023
National Banking College, Accra, Ghana.
- Loan Portfolio Management, October 2017
- Credit Risk Analysis & Management, February 2017
- Energy Finance, Feb 2010 - November 2010
Pentax Africa Group,
- GCB in-house Training for Change Ambassadors, March 2010
Ghana Stock Exchange, Accra,
- Introduction to Investment, June 2011
- Fundamentals of Finance & Financial markets, June 2011
Timeline
Relationship Manager – Syndications & Projects
GCB Bank Plc. - Head Office
12.2018 - Current
Relationship Manager – Large Domestic Corporates
GCB Bank Plc. - Head Office
09.2016 - 11.2018
Corporate Services Officer - Western Cluster
GCB Bank Plc
03.2015 - 08.2016
Customer Service Representative
GCB Bank Plc – Retail Banking
12.2014 - 02.2015
Loans Officer
GCB Bank Plc – Retail Banking
03.2009 - 11.2014
Branch Support Staff
GCB Bank Plc – Retail Banking
03.2009 - 11.2014
MSc. Development Finance -
University of Ghana
PGDip. Risk Management & Finance -
Business School Netherlands
BA. Industrial Arts -
Kwame Nkrumah University of Science & Technology
International Chamber of Commerce, Singapore.
Certified Trade Finance Professional - 2022
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