Selwyn Adamah

Handled high-volume inbound calls from stranded motorists, and coordinated roadside assistance services across multiple U.S. states.
Used Towing Wiz and Homebase systems to dispatch nearby vendors (towing, tire change, jump start, fuel delivery, lockout assistance, battery replacement, and non-vehicle tows).

Managed and tracked an average of 15–20 service calls per shift, ensuring prompt response times and high customer satisfaction. Maintained accurate documentation of all service requests and follow-ups in the company CRM tools.

• Worked collaboratively with vendor partners to ensure efficient service delivery, and minimal wait times for customers.

Developed strong multitasking, communication, and problem-solving skills while operating in a fast-paced, remote environment.

Key Achievements:

• Consistently met or exceeded daily conversion goals (an average of 15+ converted jobs per shift).

Recognized for reliability and maintaining professional communication under pressure.

Developed mobile applications using Flutter for iOS and Android platforms.

Translated design mockups into functional, responsive interfaces.

Implemented state management solutions to optimize app data flow.

Integrated third-party APIs for seamless backend connectivity.

Wrote unit, widget, and integration tests to ensure reliability and performance.

Analyzed app performance to achieve fast load times.

Collaborated with cross-functional teams in Agile environment to enhance features.

Maintained comprehensive documentation for code and project processes.

• Collaborated with the team on robotics projects, utilizing Arduino and Microbit platforms, contributing to the development and implementation of innovative solutions.

• Assisted in the design and creation of engaging STEM workshops and activities, fostering interactive learning experiences for students in schools.

Leveraged my proficiency in machine learning to contribute to the analysis of company data.

Leverage artificial intelligence to build a voice-controlled home automation system.

• Collaborated with a team of developers to design and implement backend functionalities for the e-learning app.

Leveraged programming languages and frameworks like JavaScript and Node.js to build robust APIs and database structures.

• Assisted in integrating the backend with the frontend components, ensuring seamless communication and functionality between the two.

I was responsible for testing various API endpoints to ensure their functionality, security, and reliability.