Selorm Hagan
Cantonments
Summary
As an experienced Organizational Change Manager and Agile delivery professional, I am deeply committed to gathering and translating the objectives of the organization into innovative ideas and actionable strategies. I have over 15 years’ plus experience in various functions in the financial services sector. I have excellent people skills and have successfully executed transitions and adoptions and for major projects.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Organizational Change Manager
Eprocess International Ltd.
01.2021 - Current
- As an Organizational change manager, I provide impeccable support to the human resource in projects. To integrate organizational change activities in the projects plans and execution.
- I also oversee the development of project objectives and key benefit realization for business projects and drive the change process to ensure the expected benefits are actualized
- I also review the customer adoption to the product, address any form of training gaps and ensure a positive customer experience. I also review any variations to business processes, and technologies driving significant increase in monthly revenues of businesses
- My change activities usually cover a scope of 33 African countries.
Product and Sales Manager
Ecobank Ghana Ltd
05.2018 - Current
- In this role I was also responsible for the Card products development. Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
Senior Credit Analyst
04.2015 - 05.2018
- As a Credit Analyst I reviewed, summarized, presented facts and offered recommendations concerning credit worthiness for the use of Risk and Credit Committee in making lending decision on new and existing customers
- Also ensured due diligence was followed during credit processing.
Mortgage Specialist
05.2010 - 04.2015
- In this role, I oversaw the mortgage loan administration and growth of the mortgage portfolio
- I was instrumental in the sales, advisory services, presentations and after loan registration process of the mortgage product.
Relationship Officer
07.2008 - 05.2010
- As the Relationship Officer I had the responsibility of driving revenues, deposits, good quality loans and contributing to the banks image, integrity and overall profitability.
Customer Service Officer
Ecobank Ghana Ltd
09.2007 - 04.2008
- As a customer service officer, I was the first point of contact for the customer at the head office branch in opening accounts and the cross sale of products
- I oversaw the activities of 4 customer service officers
- (CSO)
Education
MBA - International Business
Paris Graduate School of Management
10.2010
BA Psychology & Political Science -
University of Ghana
06.2006
Skills
- Excellent communication skills both written and verbal
- Proven people management skills
- Strong business acumen
- Proven ability to develop value-add partnerships with senior level management
- Interpersonal skills to influence, engage, inspire and build credibility
- Ability to develop clear, actionable steps from overall strategy
- Team player
- Customer service orientation
- Project management skills
- Analytical skills and ability to make recommendations based on information gathered and sound judgment
Certification
- Benefit Realization Practitioner-(2023)
- Project Management Professional- (2021)
- Organizational Change Management Certification- APMG PMI-ACP Training and Certification 2021
- Certificate in Success Negotiations-2020
- Certified Agile Scrum Master – 2020
- Certified Human Resources Management 2020
- Building Crucial Payments Expertise - Visa Business School, Ghana (2019)
- Marketing of E-products -National Banking College (2019)
- Tullow & IHRMP Mentoring Program - (2018)
- Emotional Intelligence (2017)
- Negotiation Skills (2017)
- Retail Lending and Risk Management (2016)
References
Available on request
Hobbies and Interests
- Coaching
- Music
- Housing
- Reading
- Cooking
- E-commerce
Timeline
Organizational Change Manager
Eprocess International Ltd.
01.2021 - Current
Product and Sales Manager
Ecobank Ghana Ltd
05.2018 - Current
Senior Credit Analyst
04.2015 - 05.2018
Mortgage Specialist
05.2010 - 04.2015
Relationship Officer
07.2008 - 05.2010
Customer Service Officer
Ecobank Ghana Ltd
09.2007 - 04.2008
MBA - International Business
Paris Graduate School of Management
BA Psychology & Political Science -
University of Ghana
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