Dynamic leader at Carlina Avenue Ventures, enhancing operational excellence and fostering strategic visioning. Skilled in crisis management and customer focus, achieving significant company growth. Demonstrates executive presence and effective decision-making, ensuring exceptional service quality and customer satisfaction. Expert in sales and marketing, adept at goal setting and meeting objectives. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership.
Hi, I’m
Selina Aboagye
Sales and Marketing
Accra,SPINTEX
Summary
Overview
15
years of professional experience
Work History
Carlina Avenue Ventures
CEO
05.2019 - Current
Job overview
- Achieved company growth by implementing strategic plans and streamlining operation.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promote business via social media to generate leads and maximize consumer awareness
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
African Regent Hotel
Hostess
12.2012 - 11.2020
Job overview
- Answered customer questions about hours, seating, and menu information.
- Typed restaurant and Bar menus and ensuring every food items is labeled to inform guest about ingredients.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Market Direct Limited
Receptionist
03.2009 - 11.2012
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- worked directly with the HR department and giving adequate assistance to secretary.
Education
African University College of Communication(AUCC)Adabraka
Bachelor of Science from Marketing
09.2015
University Overview
- Completed Coursework: international marketing, 2014.
- International Trade and Finance 2014
- Integrated Marketing Communication 2014.
- International Marketing 2015
- Consumer Behavior.
IPMCCIRCLE
from TYPIST
05.2010
University Overview
SHORT HAND WRITING
MINUTE WRITING
OFFICE ORGANISATION
BASIC FRENCH
IPMCTEMA COM 5
from MICROSOFT OFFICE
01.2009
University Overview
6 MONTHS PROGRAM:
. WORD
. EXCEL
. POWERPOINT
PRESBYTARIAN SENIOR SECONDARY SCHOOLTeshie, Ghana
from BUSINESS(COSTING)
09.2008
University Overview
Studied Business, Costing as my Major Elective Subject.
Skills
- Effective Decision Making
- Operational Excellence
- Customer Focus
- Strategic Visioning
- Crisis Management
- Sales and Marketing
- Executive Presence
- Budget Planning
- Planning and coordination
- Goal Setting and meeting it
Travelling, Reading and Listening to good music.
Travelling, Reading and Listening to good music.
I love travelling whenever i get the chance. It helps me learn diverse culture and human behavior.
Additional Information
Additional Information
I am a self conscious and motivated person. Ready to learn and work hard to attain set uop organisational goals.
Languages
English
Timeline
CEO
Carlina Avenue Ventures
05.2019 - Current
Hostess
African Regent Hotel
12.2012 - 11.2020
Receptionist
Market Direct Limited
03.2009 - 11.2012
African University College of Communication(AUCC)
Bachelor of Science from Marketing
IPMC
from TYPIST
IPMC
from MICROSOFT OFFICE
PRESBYTARIAN SENIOR SECONDARY SCHOOL
from BUSINESS(COSTING)
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