Selassie Ahortor
Accra
Summary
Dynamic IT Analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users. Experienced with over five (5) years of experience IT/Telecom industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
9
9
years of professional experience
Work History
Production Supervisor
Cadifice
03.2024 - Current
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
IT Support Engineer
Data Protection Commission
01.2019 - 09.2022
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
IT Intern
Ghana Atomic Energy Commission
10.2016 - 11.2017
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Supported IT department in handling technology rollout and maintenance.
Education
Post-Degree Certificate - Cloud Computing And DevOps Engineer
RITA AFRICA
Accra, Ghana04-2026
Bachelor of Science - Computer Engineering
Ghana Technology University College
Accra, Ghana08-2016
High School Diploma -
Sogakofe Senior High School
Sogakofe06-2012
Skills
- Critical thinking
- IT asset management
- Data backup and recovery
- Hardware diagnostics
- IT compliance
- Software: [eg, MS Office, VMware, Active Directory, Python, SQL, Linux]
- Technical Skills: Python, Java, JavaScript, SQL, hardware expertise, OS proficiency
- Networking: [eg, TCP/IP, LAN/WAN, VPN, DNS, DHCP
- Security: [eg, Firewall Configuration, Antivirus Solutions, Penetration Testing]
- Cloud Technologies: [eg, AWS, Azure, Google Cloud]
Timeline
Production Supervisor
Cadifice
03.2024 - Current
IT Support Engineer
Data Protection Commission
01.2019 - 09.2022
IT Intern
Ghana Atomic Energy Commission
10.2016 - 11.2017
Post-Degree Certificate - Cloud Computing And DevOps Engineer
RITA AFRICA
Bachelor of Science - Computer Engineering
Ghana Technology University College
High School Diploma -
Sogakofe Senior High School
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