Selasi Ama Aidam
Accra
Summary
Dedicated and results-oriented professional with a diverse background, holding a Bachelor's degree in Port and Shipping Administration from the Regional Maritime University, Ghana. Proven expertise in supply chain management, logistics, project management, marketing, sales, and customer service. A Google Certified Project Manager, skilled in driving business success through strategic planning, team leadership, and effective customer relationship management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative assistant
Toptier Study Abroad Consult
04.2023 - Current
- Support administrative processes, manage client databases, and oversee scholarship administration and visa application procedure for clients
- This resulted in a 80% scholarship success rate and operational efficiency
- Maintain accurate financial reports and records, and perform petty cash administration duties with a 99% accuracy rate
- Facilitate stakeholder correspondence addressing over 100 inquiries monthly with a 95% response rate, while also executing timely follow-up actions to ensure customer needs were met effectively
Manager
Selly MD Enterprise
01.2020 - 12.2022
- Company Overview: Mankessim
- Implemented strategies resulting in a 20% increase in customer acquisition
- Successfully designed and executed sales plans, meeting and exceeding sales targets consistently
- Resolved customer complaints, fostering improved customer satisfaction
- Introduced innovative ideas that significantly enhanced productivity
- Mankessim
Procurement and Logistics Coordinator
Zorologix Ventures
05.2019 - 12.2020
- Company Overview: Tema
- Developed a comprehensive clearing and forwarding tracker, improving shipment monitoring efficiency
- Successfully managed monthly short-landed costs and demurrages analysis
- Verified final shipping documents, ensuring accuracy and compliance
- Prepared and presented detailed reports for executive decision-making
- Tema
Customer Service Officer
Bayport Savings and Loans PLC
09.2016 - 12.2017
- Company Overview: Accra
- Recognized as one of the top three Customer Service officers in 2017
- Developed and managed credit facilities, ensuring timely repayment
- Prospected for business, contributing to increased deposit mobilization target of 100,000GHC
- Accra
Education
Bachelor of Science - Port and Shipping Administration
Regional Maritime University
06.2016
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
Certification
- Google Certified Project Manager
- Life Saver International First Aid Training, 07/01/22
- Introduction to Caregiving, 06/01/22
- International English Language Testing System (IELTS) Exam, 09/01/22
- International Professional Diploma in Logistics and Transport, 05/01/18
- Virtual Assistant Alison,10/09/2024
Leadership Experience
- Treasurer, Mankessim Wholesalers Association, 08/01/20
- Secretary, Kasapreko Limited Central Region Wholesalers Association, 09/01/21
Projectsachievements
- Recognized as the Best Performing Kasapreko Limited Wholesaler for the Central Region in 2020 and 2021.
- Awarded Top Three Best Customer Service Officer at Bayport Savings and Loans in 2017.
- Reorganized systems for maintaining cleanliness along the shores of the Central Region, benefiting fishermen and fishmongers.
Volunteer Experience
- Fire Safety and Prevention Drive, Mankessim, 03/01/20, Conducted fire safety training for traders at the Mankessim market in collaboration with the Ghana National Fire Service.
- Kasapreko Donation, Appiatse, 01/01/21, Assisted in donating relief items to victims of a mining explosion in Appiatse, Central Region.
- Global Brigades Health Screening, Mankessim, 12/01/21, Provided meals and donated toiletries to orphans and the aged in the community.
References
Available on request.
Timeline
Administrative assistant
Toptier Study Abroad Consult
04.2023 - Current
Manager
Selly MD Enterprise
01.2020 - 12.2022
Procurement and Logistics Coordinator
Zorologix Ventures
05.2019 - 12.2020
Customer Service Officer
Bayport Savings and Loans PLC
09.2016 - 12.2017
Bachelor of Science - Port and Shipping Administration
Regional Maritime University