Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
SEIF ALLAH BEN MILAD

SEIF ALLAH BEN MILAD

Summary

Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Overview

16
16
years of professional experience

Work History

General Manager

Breezes Beach Resort
Ekumfi
04.2023 - Current
  • Making the opening budget (in terms of hotel income, hotel expenses, working capital and investments)
  • Manage the requirements of HODs for a successful opening.
  • Leading the morning briefing.
  • Working closely with all HODs and providing them with the equipment and manpower needed for daily work.
  • Oversee the quality process to ensure guest satisfaction by consistent delivery of both product quality and service.
  • Participate in putting the room prices strategy with the sales manager (after making our benchmark and creating our identity)
  • Coordinate with the F&B manager, the executive chef, and the elaboration of the food and beverage menus.
  • Participate with the Housekeeping Manager to maintain the room standard.
  • Working closely with the maintenance manager to detect and solve the issues of the new building and improve the landscape of the resort.
  • We are also working hard to reduce utility consumption without affecting the quality and the guest experience.
  • Daily: checking the daily income and expenses from all departments.
  • Weekly: providing a three-month forecast to the CEO and the owner in collaboration with the sales and marketing manager, and the F&B manager.
  • Participate in the plan layout with the CEO and the owner for the addition of 33 additional rooms before the end of 2024.
  • Monthly: presenting a monthly report with total monthly income, monthly expenses, guest satisfaction, and staff satisfaction.
  • Monthly: making an update with the CEO, the owner, and the pending investments.

Operations Manager in Charge of Food & Beverage

La Badira Hotel & Spa
Hammamet
09.2020 - 04.2023
  • Company Overview: 5 stars
  • Luxury-Member of Leading Hotels of the World (LHW)
  • Preparation of budget and monitoring revenues, P&L responsibility, monthly income statement by outlet and whole department, holding monthly performance meetings with the outlets' management.
  • Check all F&B revenues (Daily)
  • Manage all F&B complains (from guests)
  • Working closely with the executive chef to elaborate new à la carte menus, events menu...
  • Responsible for maintaining high quality of service.
  • Responsible of recruitment, development & training of the F&B staff (LQA Standards)
  • Elaborate the menu engineering (Monthly)
  • Monitoring all F&B operations.
  • Daily briefing with all F&B management.
  • Collaborate with all departments for administrative tasks.
  • Responsible to build strong partnerships with suppliers.
  • Plan the new investment in the F&B department (OS&E and other outlets concept)
  • Luxury-Member of Leading Hotels of the World (LHW)

Operations Manager in charge of Food & Beverage

Anantara Spa and Resort
Tozeur
04.2019 - 06.2020
  • Company Overview: 5 stars.
  • Luxury-Tunisia (Pre-Opening & opening)
  • Supporting the pre-opening activities and ensuring a smooth transition from pre-opening to full operation, ensuring all outlet concepts are followed and agreed with Corporate Operations.
  • Leading the purchasing of operating equipment (With the collaboration of the Exec Chief)
  • Establishing strong partnerships with suppliers and ensuring the highest quality of sourced products.
  • Implementing, optimizing, and communicating workflows, policies, and procedures tailored to location and available resources, according to safety standards.
  • Hiring and managing employees to ensure optimal efficiency, supporting their training and development while managing operational tasks and delegation (LQA Standards)
  • Collaborating with other departments, while participating in administrative tasks and activities, such as development and preparation of a marketing plan.
  • Preparation of budget and monitoring of revenues, P&L responsibility, monthly income statement by outlet and whole department, holding monthly performance meetings with the outlets' management.
  • Attend all corporate conference calls, and the relevant regional and global Food & Beverage events.

Assistant Director of Food and Beverage

BAHI Ajman Palace Hotel
Ajman
10.2017 - 11.2018
  • Company Overview: 5 stars.
  • United Arab Emirates
  • Assisting with recruiting, hiring, developing, promoting, disciplinary action for F&B Team
  • Leading venue management staff in the daily performance of their duties.
  • Responsible for involvement in forecasting, budgeting, P&L responsibility, food and labor costs, creative food and buffet displays, and food and beverage service standards.
  • Give complete support to the Restaurant Manager and assume responsibility for the outlets upon the Restaurant Manager's absence.
  • Assist in the completion and conducting of performance evaluations for outlet staff.
  • Perform other tasks or projects as assigned by hotel management and staff.
  • Overseeing and organising all the special events, emphasising guest satisfaction and high profitability.

Food & Beverage Manager

La Cigale Tabarka Hotel
Tabarka
11.2013 - 10.2016
  • Company Overview: 5 stars
  • Luxury– Tunisia (Pre-Opening & Opening)
  • Responsible for the Department setup for the pre-opening phase.
  • Create the department's SOPs.
  • Manage chef, kitchen staff, and service team of over 100 to provide stellar dining experiences to high-profile patrons.
  • Oversee administrative tasks, including bookkeeping, training, equipment and food ordering, maintenance, and other needs as they arise.
  • Maintain communication with hotel management staff and corporate directors.
  • Prepare annual and monthly budgets, forecasts, cost analysis, employee performance reviews, and additional quarterly reports.
  • Interact daily with hotel and dining guests to promote brand and accept feedback.

Restaurant Manager (Acting Assistant Food & Beverage Manager)

Mövenpick Gammarth
Gammarth
06.2012 - 11.2013
  • Company Overview: 5 stars.
  • - Tunisia
  • Ensuring the highest standards of food and beverage service.
  • Ensuring Health & Safety, as well as hygiene procedures and standards, are maintained.
  • Having an in-depth knowledge of all menus.
  • Responsible for recruiting, training, and developing restaurant staff.
  • Dealing with and resolving customer complaints.
  • Maximizing all business opportunities to drive sales.
  • Running the food and beverage department during the absence of the F&B manager.

Outlets Manager

Sheraton Hotel & Towers Tunis
Tunis
04.2010 - 06.2012
  • Company Overview: 5 stars.
  • - Tunisia
  • Managing all outlets, restaurants, and bars operations in terms of staffing and scheduling functions.
  • Keeping control of food and labor costs.
  • Ensuring Health & Safety procedures and standards are maintained.
  • Responsible for recruiting, training, and developing restaurant staff.
  • Interact daily with hotel and dining guests to promote brand and accept feedback.
  • Maximizing all business opportunities to drive sales.
  • Running the Food and Beverage Department during the absence of the F&B Manager.

Restaurant Manager Instructor

Vatel Tunis, International Business School Hotel & Tourism Management
Tunis
12.2008 - 04.2010
  • Ensure high standards of F&B service, control overall costs, and ensure high levels of hygiene standards, and involve students.
  • Responsible for adherence to HACCP standards.
  • Teaching, Training, and developing students for Food and Beverage bases.
  • Responsible for driving all business opportunities and sales.
  • Coordinate with the kitchen staff to ensure efficient food service.
  • Organize duty roster for the restaurants.
  • Prepare daily, weekly, and monthly reports that will be presented to the Director of the School.

Education

ServSafe Food Handler Certificate -

National Restaurant Association Chicago
04.2020

Connect New Manager Orientation Level 4 -

Minor Hotels
10.2019

Team Cohesion and Enneagram Certificate -

CORTEX RH
03.2014

Good Practice of Hygiene -

CEFAC
11.2010

European Bachelor’s Degree - Hotel Management Delivered by EURHODIP, Bachelor’s Degree Delivered by Perpignan University

Vatel Tunis, International Business School Hotel & Tourism Management
01.2008

High School Degree -

Hannibal High School
06.2003

Skills

  • English: Fluent
  • French: Fluent
  • Arabic: Fluent

References

  • Davide Bertilaccio, ex GM of Mövenpick Gammarth, davide.bertilaccio@rosewoodhotels.com
  • Hayder Mbarek, ex Assistant GM of La Cigale Tabarka, hayder.mbarek@gmail.com, +216 26 288 523
  • Lotfi Mosbahi, GM of Anantara Tozeur, +216 98 666 271

Timeline

General Manager

Breezes Beach Resort
04.2023 - Current

Operations Manager in Charge of Food & Beverage

La Badira Hotel & Spa
09.2020 - 04.2023

Operations Manager in charge of Food & Beverage

Anantara Spa and Resort
04.2019 - 06.2020

Assistant Director of Food and Beverage

BAHI Ajman Palace Hotel
10.2017 - 11.2018

Food & Beverage Manager

La Cigale Tabarka Hotel
11.2013 - 10.2016

Restaurant Manager (Acting Assistant Food & Beverage Manager)

Mövenpick Gammarth
06.2012 - 11.2013

Outlets Manager

Sheraton Hotel & Towers Tunis
04.2010 - 06.2012

Restaurant Manager Instructor

Vatel Tunis, International Business School Hotel & Tourism Management
12.2008 - 04.2010

ServSafe Food Handler Certificate -

National Restaurant Association Chicago

Connect New Manager Orientation Level 4 -

Minor Hotels

Team Cohesion and Enneagram Certificate -

CORTEX RH

Good Practice of Hygiene -

CEFAC

European Bachelor’s Degree - Hotel Management Delivered by EURHODIP, Bachelor’s Degree Delivered by Perpignan University

Vatel Tunis, International Business School Hotel & Tourism Management

High School Degree -

Hannibal High School

Similar Profiles

CREATE PROFILE
SEIF ALLAH BEN MILAD