SEIDU RAUF
Techiman
Summary
Experienced student tutor with a strong background in administrative roles and office operations management. Utilizes exceptional organizational and communication skills to support business leaders and teams. Demonstrates a consistently positive attitude and unwavering commitment to customer satisfaction, ensuring the provision of high-quality services.
Overview
7
7
years of professional experience
Work History
Customer Service & Transportation Management.
Ghana Nuts Company Lmt.
01.2018 - Current
- Ensure customers satisfaction by addressing inquiries and also optimizes logistics for timely and cost-effective delivery of goods for export.
- Reduced transportation costs with thorough analysis of carrier contracts and negotiation of competitive rates.
- Evaluated transport providers based on price, reliability, capacity, reputation, ensuring optimal selections were made for each unique situation.
- Analyzed data trends in transportation usage patterns to anticipate future needs or identify opportunities for improvement.
- Provided exceptional support for customers, leading to increased loyalty and repeat business.
- Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company''s reputation.
- Ensure customers satisfaction by addressing inquiries and also optimizes logistics for timely and cost-effective delivery of goods for export.
Adminstrative Assistant and High School Tutor
Techiman SHS
11.2022 - 10.2023
- Handles organizational tasks such as communication, organizing files, preparing documents and providing general support to ensure smooth operations.
- Also provides academic support and keeping records.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Contributed to project success, coordinating logistics and resources for multiple concurrent projects.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Increased efficiency by implementing new processes and providing administrative support to management.
Education
Administrative Support & Digital Marketing. - Educational Administration
Alison & Aleph School
Online Studies.03.2024
Bachelor of Arts - French Teacher Education
University of Education, Winneba
Winneba, Ghana10.2022
Skills
- Excellent verbal and written communication
- Computer Literate
- Translation (French-English)
- Marketing skills (Certified)
- Driving skills (Licensed)
- Professionally trained Teacher
- Insightful sports analysis and interpretation
- Warehouse Operations
- Staff Management
- Logistics Management
Activities
- Writing clear and persuasive communication materials such as reports, articles, or marketing contents
- Developing assessments that accurately measure students understanding of the material learned
- Resolving customer inquiries and issues over the phone, email or chat in a timely and cordial manner
- Converting spoken language from one language to another during conversations or meetings
- Using Microsoft Excel for task as data analysis, reports or project management
Languages
English
Bilingual or Proficient (C2)
French
Advanced (C1)
Timeline
Adminstrative Assistant and High School Tutor
Techiman SHS
11.2022 - 10.2023
Customer Service & Transportation Management.
Ghana Nuts Company Lmt.
01.2018 - Current
Administrative Support & Digital Marketing. - Educational Administration
Alison & Aleph School
Bachelor of Arts - French Teacher Education
University of Education, Winneba
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