Summary
Overview
Work History
Education
Skills
football, reading
Languages
Timeline

SEIDU MUSA

Accra

Summary

Experienced Service Administrator with more than 13 years with a Caterpillar dealership,collaborating with sales to meet corporate sales targets and service KPIs. Pursuing role with an earth moving/mining equipment dealership/firm firm.

Overview

17
17
years of professional experience

Work History

Service Administrator

MANTRAC GHANA
12.2010 - 06.2023
  • Identify customer’s needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work
  • Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.
  • Manage WIP / PIP/warranty in line with the corporate KPIs to achieve set targets
  • Raising, maintaining, and receipting purchase orders and general local purchasing
  • Review work orders to ensure accuracy for invoicing and warranty.

Maintenance Planner

Catrol Gh Ltd
01.2008 - 01.2010
  • Managed maintenance team of 32 employees and coordinated repair schedule according to priority level.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Contributed to development, implementation, and execution of maintenance programs.
  • Supervised team of installers and mechanics to complete work on time and to company standards.
  • Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
  • Created and maintained daily and weekly reports for upper management.

Maintenance Technician

Catrol Ghana
01.2006 - 01.2008
  • Troubleshoot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Inspected and maintained equipment to keep items in top working condition.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Replaced worn or broken parts on machines and equipment.

Education

MBA - Business Administration

Kwame Nkrumah University of Science And Technology, Kumasi-Ghana
03.2018

Bachelor of Science - Mechanical Engineering, Industrial Engineering

Kwame Nkrumah University of Science And Technology, Kumasi-Ghana
07.2014

HND - Mechanical Engineering

Accra Technical University, Accra Ghana
04.2004

Skills

  • Maintenance Requirements
  • Coordinate Service Contracts
  • Interdepartmental Communication
  • Customer Needs Assessment
  • Customer Service and Assistance
  • Planning and Prioritization
  • Meeting Coordination and Support
  • Service Team Support
  • Quotes Coordination
  • Organization and Recordkeeping
  • Microsoft Office
  • Issue Resolution
  • Marketing Strategies
  • Company Representation
  • Administrative Management
  • Report Generation
  • Control of Expenses
  • Inventory Control Processes
  • Operational Improvements

football, reading

a fun of Asante Kotoko and Arsenal.

Languages

English
Bilingual or Proficient (C2)

Timeline

Service Administrator - MANTRAC GHANA
12.2010 - 06.2023
Maintenance Planner - Catrol Gh Ltd
01.2008 - 01.2010
Maintenance Technician - Catrol Ghana
01.2006 - 01.2008
Kwame Nkrumah University of Science And Technology - MBA, Business Administration
Kwame Nkrumah University of Science And Technology - Bachelor of Science, Mechanical Engineering, Industrial Engineering
Accra Technical University - HND, Mechanical Engineering

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