Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Awards
Languages
Certification
Languages
References
Timeline
Generic

Seidu Hafiz

East Legon

Summary

Committed job seeker with a history of meeting company needs with a strong motive of offering true justice, discipline, and integrity. I intend to achieve my career objectives by constantly increasing and achieving greater values through innovation, change, and a risk mindset. I am therefore keen and poised to acknowledge that opportunity at any given time when I am being called upon. I pledge to openly give out my best with the required support and motivation, and endeavor in other challenging new roles in the future and beyond.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Driver

Bolt
Accra
12.2022 - Current
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Performed routine maintenance on vehicle such as checking fluid levels, replacing filters, and lubricating moving parts.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Delivered packages to customers in a timely and efficient manner.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.

Dispatch Rider

Self Employed
06.2021 - 10.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.

Customer Service / Spare Parts Officer

WINFAS LIMITED
SPINTEX
05.2019 - 02.2021
  • Analyzed data trends related to customer feedback surveys in order identify areas needing improvement.
  • Analyzed market demand to understand parts needs and collaborated with colleagues and vendors to beat competition and boost availability of present and future parts and materials.
  • Managed a knowledgeable and professional 4-member parts sales team that delivered the right parts to customers quickly and secured great deals on top-quality out-of-stock parts.
  • Analyzed productivity reports, discussing with senior management at sales meetings.
  • Maintained positive working relationship with fellow staff and management.

Internet Cafe Attendant

MULAN MUSAN ENT
Nungua
02.2018 - 05.2019
  • Maintained inventory of IT supplies by checking and documenting levels regularly.
  • Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
  • Reviewed current hardware, software, and recommended modifications to increase system speed.
  • Disassembled computer system to troubleshoot and resolve hardware issues.
  • Provided technical support to customers on the use of computers, software programs and other services offered by the cafe.
  • Adhered to company policies regarding customer service standards and safety regulations.
  • Monitored online activities of customers ensuring they are not engaging in illegal activities.
  • Handled customer complaints effectively ensuring satisfaction with the resolution.
  • Assisted customers in setting up accounts for internet access, printing and scanning documents.
  • Removed malware and virus from laptops and desktop systems using specialized software.
  • Set up new desktop systems and configured laptops for incoming clients, loading required software and server permissions.

Education

Honor Diploma In Information Technology -

NATIONAL INSTITUTE OF INFORMATION TECHNOLOGY (NIIT)
Ring Road Circle
05.2019

High School Diploma -

NUNGUA SENIOR HIGH
Nungua
06.2017

Skills

  • Sales tracking
  • Financial Records Analysis
  • Troubleshooting
  • Network configuration
  • Computer proficiency
  • Cisco
  • Windows Server
  • Automotive upkeep
  • Network configuration
  • Network troubleshooting
  • Server management
  • Driving
  • Punctuality
  • Detailed route analysis
  • Hardware troubleshooting
  • Technical support
  • Customer service
  • Equipment setup proficiency

Hobbies and Interests

  • Exercising
  • Researching & Competitive Motor Riding

Awards

  • Greater Accra Regional Cadet Corps Training, 04/01/16
  • Greater Accra Regional Cadet Corps InterSchool Drills Competition, 11/01/15

Languages

  • English
  • GA
  • Hausa
  • Twi

Certification

  • Greater Accra Regional Cadet Corps Training. April 2016.
  • Greater Accra Regional Cadet Corps Inter-School Drills Competition. November 2015.

Languages

English
First Language

References

References available upon request.

Timeline

Driver

Bolt
12.2022 - Current

Dispatch Rider

Self Employed
06.2021 - 10.2022

Customer Service / Spare Parts Officer

WINFAS LIMITED
05.2019 - 02.2021

Internet Cafe Attendant

MULAN MUSAN ENT
02.2018 - 05.2019

Honor Diploma In Information Technology -

NATIONAL INSTITUTE OF INFORMATION TECHNOLOGY (NIIT)

High School Diploma -

NUNGUA SENIOR HIGH

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Seidu Hafiz