Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Affiliations
Timeline
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SEFAKOR ADJOA DOGBE ABLORDEPPEY

Greater Accra

Summary

Tenacious client service executive with over 15 years of successful leadership and management experience. Dedicated to improving the client service experience by providing timely assistance and valuable feedback. Known for confidence, reliability, exceptional interpersonal communication, and multitasking abilities. I am passionate about driving organizational success through a strong commitment to delivering outstanding client service.

Overview

19
19
years of professional experience
1
1
Certification

Work History

PROJECT LEAD

CURTAINS AND INTERIORS
01.2023 - Current


  • Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.
  • Improved overall team performance by conducting regular performance evaluations and providing constructive feedback to facilitate professional growth.
  • Collaborated with cross-functional teams to ensure seamless integration of various project components.
  • Enhanced client satisfaction by consistently delivering high-quality projects within budget and on schedule.
  • Mentored junior team members, fostering professional growth and increasing overall team efficiency.
  • Established strong relationships with clients, leading to repeat business and positive referrals for the company.
  • Saved costs on multiple projects by identifying opportunities for process improvement and implementing cost-effective solutions.
  • Initiated quality assurance practices that resulted in higher client satisfaction rates.
  • Fostered culture of continuous improvement, leading to more efficient project workflows.
  • Ensured compliance with industry standards and regulations, maintaining project integrity and client trust.
  • Oversaw development and execution of project timelines, significantly reducing delays.
  • Negotiated with vendors to secure resources, optimizing budget allocation.
  • Balanced multiple projects simultaneously, maintaining focus on priorities and deadlines.
  • Mentored junior project managers, enhancing their leadership skills and project management capabilities.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.

CLIENT SERVICES EXECUTIVE

WOEZOR HOLDINGS
01.2019 - 12.2023
  • Maintained detailed records of all client interactions, allowing for efficient tracking of progress and swift resolution of concerns as they arose.
  • Built strong relationships with clients through timely communication and regular followups.
  • Championed company-wide training programs aimed at enhancing staff knowledge about industry best practices and emerging trends in client services management.
  • Conducted thorough market research to identify emerging trends, enabling the company to stay ahead of competitors in offering innovative solutions.
  • Managed a diverse portfolio of clients, effectively prioritizing tasks to meet deadlines and exceed expectations.
  • Played a crucial role in retaining high-value clients by consistently delivering unparalleled support and personalized solutions tailored to their needs.
  • Enhanced client satisfaction by promptly addressing inquiries and providing exceptional customer service.
  • Achieved notable revenue growth by upselling additional services based on thorough understanding of client goals and requirements.
  • Developed comprehensive reports to analyze client data, ensuring informed decision-making for higher management.
  • Led by example in embodying company values and promoting a culture of professionalism, integrity, and client focus within the team.
  • Negotiated contracts with new clients, securing profitable business partnerships for the company.
  • Provided expert guidance to team members, fostering a culture of continuous development and improvement in service delivery.
  • Identified business challenges and presented solutions to challenges.
  • Priced services correctly and directed development of client-customized solutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.

GENERAL MANAGER

THE EVENTPR COMPANY LIMITED
11.2017 - 01.2019
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.

HEAD OF OPERATIONS

THE EVENTPR COMPANY LIMITED
09.2015 - 10.2017


  • Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
  • Streamlined operational processes by identifying inefficiencies and implementing best practices.
  • Improved overall productivity with the introduction of innovative process improvement initiatives.
  • Led cross-functional teams to achieve company goals, fostering collaboration and communication.
  • Spearheaded continuous improvement projects, resulting in enhanced business performance.
  • Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
  • Facilitated change management efforts, guiding teams through periods of transition and growth.

Sales and Marketing Officer

THE EVENTPR COMPANY LIMITED
01.2013 - 09.2015
  • Implemented innovative promotional tactics that captured consumer attention, resulting in increased market share over competitors.
  • Analyzed market trends to adapt sales strategies, ensuring consistent growth in a competitive landscape.
  • Built strong relationships with clients through exceptional customer service, leading to increased repeat business.
  • Designed and executed marketing campaigns that increased sales and lead generation.
  • Increased sales revenue by developing and implementing strategic marketing plans and sales initiatives.
  • Established long-term partnerships with industry influencers to increase brand visibility within target markets.

Customer Care Officer

ACCESS BANK (GH) LTD
08.2010 - 01.2011
  • Responsible for accounts opening in the branch
  • Assisted customers with any help they require
  • Contributed to ensure customer complaints were resolved on time
  • Update and send weekly reports to Branch Head
  • Responsible for the requisition and keeping of stock in the branch

Teller

ACCESS BANK (GH) LTD
08.2010 - 01.2011
  • Attend to customers on deposits and withdrawals
  • Processing of tickets
  • Ensured that the various accounts are rightly credited or debited

National Service Personnel

GHANA INTERBANK PAYMENT & SETTLEMENT SYSTEMS
10.2009 - 07.2010
  • Provided support to financial institutions and merchants using the e-zwich Point of sale device
  • Organized presentations to various e-zwich target groups including schools and other businesses
  • Responsible for marketing electronic banking products of GHIPSS especially the ezwich smart card
  • Responsible for training e-zwich bank officials and merchants on the proper usage of the platform
  • Organized e-zwich banking fairs in various towns and regions

Registration/Office Assistant (Volunteer)

Legon Hall, University of Ghana
08.2008 - 08.2008
  • Handled the registration of students for the 2008/09 academic year
  • Assisted the Hall Tutor in the allocation of beds to students for the academic year
  • Helped to ensure that students acted responsibly during registration
  • Supervised office maintenance

Front Desk Officer (Intern)

D & D CONSULT LTD
06.2007 - 07.2007
  • Responsible for receiving phone calls and attending to visitors
  • Responsible for the safekeeping of records in the office

Cashier (Intern)

NATIONAL LOTTERY AUTHORITY
06.2006 - 08.2006
  • In charge of preparing and issuing of receipts to customers
  • Ensured receipts tally with amount received by cashier
  • Responsible for balancing accounts daily

Education

Master of Science - Marketing And Management

University of Bradford
BRADFORD United Kingdom
12-2012

B.A. - Political Science and Information Studies

University of Ghana
05.2009

SSSCE - French, Economics, Geography

Achimota Secondary School
07.2004

Skills

  • Experienced with Microsoft Office Applications
  • Analytical Problem-Solving
  • Effective Time Management
  • Attention to detail
  • Skilled in Task Management
  • Strong Communication Skills
  • Strong negotiation
  • Effective Time Management
  • Effective Negotiation Skills

Certification

  • Interior Design Masterclass,IDDG
  • Computer Training
  • Image Building & Personal Grooming Training
  • SPRINGBOARD AFRICA

Hobbies and Interests

  • Reading
  • Cooking
  • Cleaning
  • Gardening

Affiliations

  • INTERIOR DESIGNERS AND DECORATORS,GHANA

Timeline

PROJECT LEAD

CURTAINS AND INTERIORS
01.2023 - Current

CLIENT SERVICES EXECUTIVE

WOEZOR HOLDINGS
01.2019 - 12.2023

GENERAL MANAGER

THE EVENTPR COMPANY LIMITED
11.2017 - 01.2019

HEAD OF OPERATIONS

THE EVENTPR COMPANY LIMITED
09.2015 - 10.2017

Sales and Marketing Officer

THE EVENTPR COMPANY LIMITED
01.2013 - 09.2015

Customer Care Officer

ACCESS BANK (GH) LTD
08.2010 - 01.2011

Teller

ACCESS BANK (GH) LTD
08.2010 - 01.2011

National Service Personnel

GHANA INTERBANK PAYMENT & SETTLEMENT SYSTEMS
10.2009 - 07.2010

Registration/Office Assistant (Volunteer)

Legon Hall, University of Ghana
08.2008 - 08.2008

Front Desk Officer (Intern)

D & D CONSULT LTD
06.2007 - 07.2007

Cashier (Intern)

NATIONAL LOTTERY AUTHORITY
06.2006 - 08.2006

SSSCE - French, Economics, Geography

Achimota Secondary School

Master of Science - Marketing And Management

University of Bradford

B.A. - Political Science and Information Studies

University of Ghana

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