SEDINAM DEKONOR
La-Accra
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Call Centre Associate
Techmahindra Ghana Limited (Airtel)
2019.01 - Current
- Identify and escalate priority issues
- Enter new customer information into system
- Troubleshooting problems and provide information
- Answer inquiries and questions
- Follow up customer calls where necessary
- Manage and resolve customer complaints
- Provide customers with product and service information
Sales Officer
Mission Link Ent. (Internship)
2016.06 - 2018.12
- Marketing and sales of products
Customer Service Personnel
Scancom Ghana Limited (MTN)
2014.10 - 2015.12
- Attending to internet based problems
- Activation of internet
- Monitoring and taking stock of Inventory
- Promoting and sales of modems and MTN product
- Attending to general customer related issues
- Preparing weekly and monthly reports for my branch
- Helping in replacement of lost and damaged sim cards
Sales/Marketing Executive
Eden Microfinance
2012.11 - 2013.01
- Registration of participants
- Assist with research programmes on Customer base
- Attending to clients
- Marketing products and services
Education
Higher National Degree (H.N.D.) in Marketing -
Takoradi Polytechnic
01.2014
West African Senior Secondary School Certificate Examination (W.A.S.S.S.C.E.) -
Sogakope Senior High School, Volta Region
01.2008
Basic Education Certificate Examinations (B.E.C.E.) -
Garrison Basic School, Burma Camp, Accra
01.2005
Skills
- Ability to work alone or with little supervision
- Good negotiator
- High analytical skills
- Team player and a good motivator
- Good interpersonal relationship
- Good listener
- Knowledge in Information and Communication Technology (ICT).
- Fast learner
- Very Conversant with Microsoft Word and Excel
- Event Planning and Management
Languages
English
Ga
Twi
Ewe
Maritalstatus
Single
Professionalprofilesummary
I am a well trained professional with rich experience in Customer Relationship. I am also a quick learner in both independent and in team-driven environments. Am a well-disciplined personality, result oriented as well as a highly optimistic individual. I am a good team player who has the ability to meet deadlines and with the desire to succeed.
Phonenumbers
- 0245039229
- 0500007855
Personal Information
- Date of Birth: 11/06/90
- Gender: Male
- Nationality: Ghanaian
References
- Joseph Omane, Branch Controller, Scancom (MTN), 0244303641
- Collins Moah, Head of Department, Mission link, Lapaz, Accra, 0249677630
- Francis Agbemafo, Chief Executive Officer, Ministry of Agriculture, Accra, 0545661446
Hobbies and Interests
- Reading
- Music
- Socializing
- Research
- Internet
- Swimming
Timeline
Call Centre Associate
Techmahindra Ghana Limited (Airtel)
2019.01 - Current
Sales Officer
Mission Link Ent. (Internship)
2016.06 - 2018.12
Customer Service Personnel
Scancom Ghana Limited (MTN)
2014.10 - 2015.12
Sales/Marketing Executive
Eden Microfinance
2012.11 - 2013.01
Higher National Degree (H.N.D.) in Marketing -
Takoradi Polytechnic
West African Senior Secondary School Certificate Examination (W.A.S.S.S.C.E.) -
Sogakope Senior High School, Volta Region
Basic Education Certificate Examinations (B.E.C.E.) -
Garrison Basic School, Burma Camp, Accra
Similar Profiles
Arjun KheraArjun Khera
Product Manager at AirtelProduct Manager at Airtel
Vishal KaushikVishal Kaushik
Lead Backend Developer at AirtelLead Backend Developer at Airtel
SUDHARSHAN KUNCHALASUDHARSHAN KUNCHALA
Assistant Manager at AirtelAssistant Manager at Airtel