SEDINAM DEKONOR
La-Accra
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Call Centre Associate
Techmahindra Ghana Limited (Airtel)
01.2019 - Current
- Identify and escalate priority issues
- Enter new customer information into system
- Troubleshooting problems and provide information
- Answer inquiries and questions
- Follow up customer calls where necessary
- Manage and resolve customer complaints
- Provide customers with product and service information
Sales Officer
Mission Link Ent. (Internship)
06.2016 - 12.2018
- Marketing and sales of products
Customer Service Personnel
Scancom Ghana Limited (MTN)
10.2014 - 12.2015
- Attending to internet based problems
- Activation of internet
- Monitoring and taking stock of Inventory
- Promoting and sales of modems and MTN product
- Attending to general customer related issues
- Preparing weekly and monthly reports for my branch
- Helping in replacement of lost and damaged sim cards
Sales/Marketing Executive
Eden Microfinance
11.2012 - 01.2013
- Registration of participants
- Assist with research programmes on Customer base
- Attending to clients
- Marketing products and services
Education
Higher National Degree (H.N.D.) in Marketing -
Takoradi Polytechnic
01.2014
West African Senior Secondary School Certificate Examination (W.A.S.S.S.C.E.) -
Sogakope Senior High School, Volta Region
01.2008
Basic Education Certificate Examinations (B.E.C.E.) -
Garrison Basic School, Burma Camp, Accra
01.2005
Skills
- Ability to work alone or with little supervision
- Good negotiator
- High analytical skills
- Team player and a good motivator
- Good interpersonal relationship
- Good listener
- Knowledge in Information and Communication Technology (ICT)
- Fast learner
- Very Conversant with Microsoft Word and Excel
- Event Planning and Management
Languages
English
Ga
Twi
Ewe
Maritalstatus
Single
Professionalprofilesummary
I am a well trained professional with rich experience in Customer Relationship. I am also a quick learner in both independent and in team-driven environments. Am a well-disciplined personality, result oriented as well as a highly optimistic individual. I am a good team player who has the ability to meet deadlines and with the desire to succeed.
Phonenumbers
- 0245039229
- 0500007855
Personal Information
- Date of Birth: 11/06/90
- Gender: Male
- Nationality: Ghanaian
References
- Joseph Omane, Branch Controller, Scancom (MTN), 0244303641
- Collins Moah, Head of Department, Mission link, Lapaz, Accra, 0249677630
- Francis Agbemafo, Chief Executive Officer, Ministry of Agriculture, Accra, 0545661446
Hobbies and Interests
- Reading
- Music
- Socializing
- Research
- Internet
- Swimming
Timeline
Call Centre Associate
Techmahindra Ghana Limited (Airtel)
01.2019 - Current
Sales Officer
Mission Link Ent. (Internship)
06.2016 - 12.2018
Customer Service Personnel
Scancom Ghana Limited (MTN)
10.2014 - 12.2015
Sales/Marketing Executive
Eden Microfinance
11.2012 - 01.2013
Higher National Degree (H.N.D.) in Marketing -
Takoradi Polytechnic
West African Senior Secondary School Certificate Examination (W.A.S.S.S.C.E.) -
Sogakope Senior High School, Volta Region
Basic Education Certificate Examinations (B.E.C.E.) -
Garrison Basic School, Burma Camp, Accra
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