Sedem Nelson Acquah
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Passenger Relation/Customer Service Representative
Aviance Ghana Limited( Delta Airline, Qatar Airways,Africa World Air);Kotoka International Airport
09.2021 - Current
- Enhanced customer satisfaction by efficiently processing check-ins and issuing boarding passes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Facilitated smooth boarding processes by guiding passengers towards designated gates efficiently.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed knowledge of airport policies and procedures to ensure seamless operations.
- Trained new Check-in Agents on best practices in customer service delivery, fostering a positive work environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Stayed current on industry trends and technological advancements in reservation systems for continuous improvement in job performance.
Accounts Assistant
University Of Mines And Technology
09.2017 - 08.2018
- Enhanced financial accuracy by reconciling accounts, preparation of payment vouchers, and resolving discrepancies.
- Streamlined invoice processing for improved efficiency and timely payments to vendors.
- Reduced errors in data entry by implementing a system of double-checking and cross-referencing information.
- Maintained an organized filing system for easy access to financial documents, improving overall efficiency.
- Optimized tax filing processes by gathering required documentation and ensuring accurate reporting of financial data.
- Contributed to a positive work environment through effective teamwork, communication, and collaboration within the accounting department.
- Provided excellent customer service while handling various billing inquiries from clients, fostering strong client relationships.
Education
Bachelor of Science - Accounting
GIMPA
Accra, Ghana06.2018
No Degree - General Arts
Adisadel College
Cape Coast, Ghana05.2013
Skills
- Customer Service
- Brand Representation
- Problem-Solving Abilities
- Documentation
- Microsoft Office Suite
- Scheduling
- Coordination
- Data Entry
Timeline
Passenger Relation/Customer Service Representative
Aviance Ghana Limited( Delta Airline, Qatar Airways,Africa World Air);Kotoka International Airport
09.2021 - Current
Accounts Assistant
University Of Mines And Technology
09.2017 - 08.2018
Bachelor of Science - Accounting
GIMPA
No Degree - General Arts
Adisadel College
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