Satish Kumar

• Led overall business strategy, sales, and operations, driving growth and profitability across all travel services.
• Managed key relationships with airlines, corporate clients, and travel partners to expand the company’s market presence.
• Developed and executed sales and marketing strategies to capture new business opportunities and increase market share.
• Oversaw financial performance, ensuring budget adherence and revenue growth while optimizing operational efficiency.
• Directed cross-functional teams, fostering a high-performance culture and ensuring smooth branch operations.
• Focused on product innovation, customer experience enhancement, and service delivery excellence.
• Regularly liaised with stakeholders, including government agencies and industry partners, to maintain competitive positioning.
• Set and monitored annual budgets for departments and entire business.
• Enhanced customer satisfaction with timely response to issues and proactive problem-solving measures.

Sales Development & Operational Management:

• Led daily operations, staff, and financial management to deliver competitive travel products.
• Developed strategies to exceed sales targets, focusing on B2B and corporate travel for SMEs.
• Managed customer inquiries, ensuring satisfaction and exceeding expectations.
• Motivated the sales team, driving performance and profitability.
• Collaborated with leadership on strategy and market trends.
• Handled staff recruitment, training, and payroll management.
• Organized incentives and addressed disciplinary matters and customer complaints.
• Evaluated and revamped existing sales incentive structures, introducing innovative performance-based rewards driving a culture of high performance.
• Conducted market research to identify emerging trends and opportunities for growth within the industry.

Travel Services, Sales & Business Development:

• Managed travel services, sales strategies, and business development for new travel products.
• Built customer relationships and pursued major opportunities with airlines, government, and private agencies.
• Collaborated with UNO, UNDP, and UNESCO for travel management and charter arrangements.
• Developed marketing strategies, managed budgets, and maintained financial records.
• Coordinated with airlines and hotels for bookings and schedules, ensuring smooth operations.

Flight Operations & Resource Management:

• Coordinated the overall sequence of arrivals and departures in alignment with flight schedules and location management systems, ensuring efficient slot allocation and en route capacity management to optimize resources and reduce costs, delays, and customer complaints.
• Monitored and updated flight plan activation, modification, and cancellation processes in collaboration with Air Traffic Control (ATC), ensuring real-time adjustments for efficient operations.
• Maintained and updated aircraft movement data, including Estimated Time of Departure (ETD), load data, aircraft type, configuration, and registration, ensuring accuracy across all key flight information.
• Managed the prioritization of flights by monitoring resource availability and constraints, with regular revisions of ETD, turn-around times, and last-minute changes to maintain smooth operations.
• Interfaced with ATC and AFTN telex systems to ensure seamless communication and coordination of flight operations.
• Monitored airport slot data, including Aerodrome of Destination (ADES), Standard Time of Departure (STD), environmental factors, event-related information, and resource constraints, to ensure proper slot management and reduction of capacity bottlenecks.
• Planned and managed the allocation of fixed resources while maintaining an up-to-date master database of all airlines' schedules and ensuring the accuracy of data in the Airport Operations Database (AODB), Flight Information Processing System (FIPS), and Flight Information Display System (FIDS).
• Worked closely with ATC and apron management to plan operational requirements, ensuring all specifications were met.
• Handled VIP, VVIP, and other non-scheduled flights, ensuring their special requirements were met seamlessly.

Flight Operations & Passenger Experience Management:

• Ensured the efficiency of operations, focusing on passenger comfort and convenience, while maintaining the airliner's schedule and accommodating payload requirements.
• Collected and delivered all necessary flight documents to the concerned airline or airport authorities in a timely and accurate manner.
• Shared joint responsibility with dispatchers for the safety and operational control of each flight, ensuring compliance with safety protocols and industry standards.
• Developed, reviewed, authorized, issued, and revised Operational Flight Plans for scheduled and non-scheduled flights, balancing safety, regulatory, customer service, and corporate fiscal requirements.
• Provided detailed shift reports, documenting relevant events, generating analyses and statistics for management, and delivering comprehensive handover briefings to the next shift for seamless continuity of operations.
• Managed the handling of VIP, VVIP, and other non-scheduled flights, ensuring all special requirements were efficiently met.

International Cargo Handling (Export & Import):

• Managed the handling of various types of cargo, including normal cargo (garments, electronics, engineering goods, aircraft parts, medical equipment, IT hardware, unaccompanied personal baggage, courier, etc.), dangerous goods (paints, chemicals, dry ice), valuable cargo (gold, silver), and perishable items (fresh fruits, vegetables, cut flowers, and human remains).
• Supervised the handling of export cargo originating from Bangalore and surrounding regions, as well as transshipment cargo passing through Bangalore. Ensured all export cargo was received in a "Ready to Carry" condition from agents or exporters.
• Coordinated the handling of all import cargo, including both customs dutiable and non-dutiable cargo, destined for Bangalore, as well as transshipment cargo passing through the airport.
• Managed domestic cargo originating from Bangalore, along with international cargo in transit, ensuring smooth logistics and efficient coordination for seamless transport.