Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sary Ghassani

Sary Ghassani

Accra

Summary

Versatile Commercial Executive with experience in managing business operations, developing strategic partnerships and driving revenue growth. Proficient in utilizing market data to influence commercial strategies and decisions. Strengths include sharp negotiation skills, keen business acumen, and aptitude for fostering client relationships. Previous roles demonstrate significant impact on organizational profitability through innovative strategy implementation.

Overview

10
10
years of professional experience

Work History

Human Resources Manager

AZ Group Ghana
Accra
01.2025 - Current
  • Organized orientation sessions for new hires and provided them with onboarding information.
  • Developed and implemented recruitment strategies to attract qualified candidates.
  • Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
  • Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
  • Conducted background checks and reference checks of prospective employees.
  • Created job postings, tracked applicants and maintained applicant database.

Commercial Executive

AZ Group Ghana
Accra
07.2024 - Current
  • Monitored customer satisfaction levels by analyzing survey results and taking corrective measures where necessary.
  • Developed effective communication channels between customers and organization for improved customer service experience.
  • Coordinated with internal teams to ensure timely delivery of products and services as per client requirements.
  • Resolved customer complaints promptly in a professional manner.
  • Negotiated and finalized contracts with vendors for supply of materials.
  • Analyzed sales data to develop marketing plans for new products and services.
  • Created promotional campaigns to drive sales volume and meet revenue targets.

Shop Manager

The Outlet Ghana
Accra
08.2017 - 01.2025
  • Tracked stock levels on a regular basis to avoid out-of-stock situations.
  • Analyzed sales data to identify trends in consumer behavior.
  • Implemented strategies to increase sales and profitability of the shop.
  • Managed daily operations including opening and closing procedures, cash handling and banking activities.
  • Monitored staff performance and provided feedback and guidance as necessary.
  • Responded to customer inquiries in a timely manner.
  • Scheduled staff shifts according to business needs.

Assistant Shop Manager

Converse and Nike
Beirut
01.2017 - 08.2017
  • Analyzed monthly reports to identify areas of improvement within the store's operations.
  • Coordinated with the shop manager to ensure smooth operations of the store.
  • Provided excellent customer service, resolving customer complaints promptly and efficiently.

Sales Associate

Nike and Converse
Beirut
11.2015 - 12.2016
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.
  • Greeted customers and provided exceptional customer service.
  • Processed credit card transactions quickly and securely.
  • Handled customer complaints in a professional manner.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Tracked sales performance metrics to identify trends in market place.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Organized stockroom shelves according to size, color or style.

Mystery Shopper

Zaatar w zet
Beirut
08.2016 - 09.2016
  • Provided feedback to management teams regarding customer service issues observed during visits.
  • Compiled detailed reports outlining findings from mystery shopping assignments.
  • Analyzed customer service performance of employees against established standards.
  • Attended required training sessions prior to performing mystery shopping tasks.

Sales Associate

Collins Lebanon
Beirut
07.2015 - 11.2015
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.
  • Greeted customers and provided exceptional customer service.
  • Demonstrated product features and benefits for customers' needs.

Education

MBA - Business Development Management

Atlantic International University
United States Of America
01-2024

Business Coach: Business Coaching

Grant Cardone University
United States Of America,
05-2022

Bachelor of Business Administration: Marketing

Atlantic International University
United States Of America
06-2018

Marketing Management

Lebanese International University
Beirut
08-2017

Skills

  • Recordkeeping
  • Staffing optimization
  • HR leadership
  • Labor law compliance
  • Unemployment claims management
  • Recruitment

Languages

Arabic
First Language
English
Proficient (C2)
C2
French
Advanced (C1)
C1
Spanish
Beginner (A1)
A1

Timeline

Human Resources Manager

AZ Group Ghana
01.2025 - Current

Commercial Executive

AZ Group Ghana
07.2024 - Current

Shop Manager

The Outlet Ghana
08.2017 - 01.2025

Assistant Shop Manager

Converse and Nike
01.2017 - 08.2017

Mystery Shopper

Zaatar w zet
08.2016 - 09.2016

Sales Associate

Nike and Converse
11.2015 - 12.2016

Sales Associate

Collins Lebanon
07.2015 - 11.2015

MBA - Business Development Management

Atlantic International University

Business Coach: Business Coaching

Grant Cardone University

Bachelor of Business Administration: Marketing

Atlantic International University

Marketing Management

Lebanese International University

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Sary Ghassani