Sarrah Niango
Accra
Summary
Dynamic hospitality professional with extensive experience at La Pivoine, excelling in guest relations and complaint handling. Proven ability to enhance customer satisfaction through personalized service and efficient reservation management. Skilled in hotel software and data entry, fostering teamwork to streamline operations and ensure a welcoming atmosphere.
Overview
3
3
years of professional experience
Work History
Hotel Front Office Receptionist
La Pivoine
10.2023 - 10.2024
- Managed guest check-in and check-out processes, ensuring smooth operations and high customer satisfaction.
- Coordinated room assignments and special requests, enhancing guest experiences through personalized service.
- Assisted in resolving guest inquiries and complaints promptly, contributing to positive reviews and repeat visits.
- Maintained accurate records of reservations and billing information using property management systems.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests, improving workflow efficiency.
Hotel Front Desk Receptionist
Palais Wia
06.2023 - 10.2023
- Managed guest check-ins and check-outs efficiently to enhance customer satisfaction.
- Coordinated room assignments and reservations using property management systems.
- Assisted guests with inquiries, providing information about hotel amenities and local attractions.
- Processed payments and maintained accurate cash handling procedures daily.
Restaurant Hostess
Richard's Restaurants
02.2023 - 06.2023
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table assignments for efficiency.
- Assisted in maintaining cleanliness and organization of dining area.
- Collaborated with servers to enhance guest satisfaction through effective communication.
Manager
Sum Good Juice
04.2022 - 01.2023
- Assisted in developing operational procedures to enhance team efficiency.
- oversight of stock and shop needs
- customer relationship management
- shop accounting
- ensuring client satisfaction and after-sales service
- supervising and coordination team tasks
- Collaborated with colleagues to streamline daily tasks and ensure timely completion.
Education
Graduate Certificate - Hotel Management
Hotel Hamanieh
Abidjan Cote D'Ivoire04-2023
Graduate Certificate - Specialized Cashier & Customer Relationships
IFSM
Abidjan Cote D'ivoire10-2022
High School Diploma -
College Celeste
Abidjan Cote D'Ivoire07-2020
Skills
- Empathy and patience
- Complaint handling
- Professional appearance
- Data entry efficiency
- Hotel software expertise
- Teamwork and collaboration
- Basic accounting
- Reservation management
Languages
French
Bilingual or Proficient (C2)
English
Elementary (A2)
Timeline
Hotel Front Office Receptionist
La Pivoine
10.2023 - 10.2024
Hotel Front Desk Receptionist
Palais Wia
06.2023 - 10.2023
Restaurant Hostess
Richard's Restaurants
02.2023 - 06.2023
Manager
Sum Good Juice
04.2022 - 01.2023
Graduate Certificate - Hotel Management
Hotel Hamanieh
Graduate Certificate - Specialized Cashier & Customer Relationships
IFSM
High School Diploma -
College Celeste
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