Sarpong Richard

My duty as a hotel receptionist is to,

1.Greet or welcome guests to the hotel, make reservations for them and attend to their other needs to keep them happy during their stay.

2. I check guests in and out, and give them their room keys. I take bookings (by telephone or email), prepare bills and take payments. I often confirm bookings in writing, using a computer to prepare letters or send emails. I take messages for guests, answer their questions and deal with complaints.