Summary
Overview
Work History
Education
Skills
Certification
Reading
Timeline
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Dorcas Pobi Mensah

Customer Service Assistant
Accra

Summary

Dedicated Customer Service professional bringing with knowledge of service delivery and proven multitasking abilities. Posses very good skills in oral and written communication, active listening and analytical problem-solving skills. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures, while being committed to maintaining professional relationships to increase profitability and drive business results.

Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

11
11
years of professional experience
7
7
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Customer Service Associate

GCB Bank Ltd
Accra
10.2020 - Current
  • Provided primary customer support to internal and external customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Informed customers about special promotions and provided detailed information for various products.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained friendly and professional customer interactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.

Kitchen Assistant

Kateco Kitchen
Accra
10.2013 - 07.2016
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Prepared food orders to support waitstaff and other team members.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Adhered to company quality constraints and industry best practices for guest satisfaction.
  • Maintained swift pace of work to meet business demands for cleaning and supplies storage.
  • Actively inspected culinary departments for proper employee hygiene, employee productivity, sanitation and cleanliness.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
  • Actively promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
  • Prepared dishes for catering events or during high-volume shifts.
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.

Education

Bachelor of Arts - English

Methodist University College
Accra
08.2016 - 06.2020

High School Diploma -

Akosombo International
Akosombo
01.2006 - 08.2009

Skills

    Self-direction

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Certification

[Radio and TV production], [AUCC - [OCTOBER, 2013-DECEMBER, 2013

Reading

Novels

Timeline

Customer Service Associate

GCB Bank Ltd
10.2020 - Current

Bachelor of Arts - English

Methodist University College
08.2016 - 06.2020

Kitchen Assistant

Kateco Kitchen
10.2013 - 07.2016

[Radio and TV production], [AUCC - [OCTOBER, 2013-DECEMBER, 2013

10-2013

High School Diploma -

Akosombo International
01.2006 - 08.2009

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Dorcas Pobi MensahCustomer Service Assistant