SARAH SONGNI
Accra
Summary
Dynamic professional with a proven track record at Coral Hotel and Beach, excelling in customer service management and financial reporting. Adept at enhancing customer satisfaction and resolving complex issues, while demonstrating strong analytical skills and effective communication. Committed to driving results and fostering team collaboration in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Intern
Catholic Hospital Battor
01.2024 - 01.2025
- Financial reconciliation and account balancing
- Bookkeeping and maintaining accurate financial records
- Assisting in preparing financial reports and statements
- Applying theoretical knowledge in a real-world setting
- Developing analytical and problem-solving skills.
National Service
Ghana Police Hospital OSU
01.2022 - 01.2023
- Prepared monthly financial statements (Summary Cashbook, Main Cashbook).
- Handled payment vouchers, cash receipts, and memoranda.
- Deposited IGF from health centres to the Bank of Ghana.
- Assisted in cashbook-bank reconciliation and budget preparation.
Customer Service Manager
Coral Hotel and Beach
01.2019 - 01.2020
- Proven track record of increasing customer satisfaction ratings.
- Skilled in resolving complex customer complaints with ease.
- Experienced leader with a strong team management background.
- Adept at implementing processes to drive business results.
- Consistently exceeded customer service targets and performance metrics.
Education
BTech - Accountancy and Finance Analytics
Accra Technical University
Accra01.2025
Diploma - Computerized Accounting
Accra Technical University
Accra01.2022
WASSCE -
Kpandai Senior High School
Kpandai01.2018
Skills
- Customer Service Management
- Financial Reporting & Analysis
- Research & Presentation Skills
- Time Management & Multitasking
- Customer Care & Human Relations
- Effective Communication & Team Collaboration
- Affiliate/Digital Marketing
- Ai Content Creation
Certification
- Diploma in Computerized Accounting
- BTech in Accountancy & Finance Analytics
- Affiliate Marketing (Digistem)
Languages
- Twi
- English, Fluent (90%)
- Twi, Native/Perfect (100%)
Languages
English
Proficient (C2)
C2
Timeline
Intern
Catholic Hospital Battor
01.2024 - 01.2025
National Service
Ghana Police Hospital OSU
01.2022 - 01.2023
Customer Service Manager
Coral Hotel and Beach
01.2019 - 01.2020
BTech - Accountancy and Finance Analytics
Accra Technical University
Diploma - Computerized Accounting
Accra Technical University
WASSCE -
Kpandai Senior High School