Summary
Overview
Work History
Education
Skills
Training
Certification
Languages
Timeline
Generic

Sanweah Armah

Tarkwa

Summary

A dedicated and knowledgeable professional with over 8 years of technical and business concepts, practices experience in operational technology and data systems. Seeking to provide day-to-day technical support, utilizing proven skills in system support, two-way radio communication, and fleet management. Committed to ensuring safety and regulatory compliance while providing exceptional relationship management and incident resolution.



Overview

14
14
years of professional experience
1
1
Certification

Work History

Systems Support Eng. (contract)

Goldfields Ghana
04.2023 - Current
  • Provide day-to-day technical support on services relating to Hexagon operational technology and data systems
  • Successfully manage installation, maintenance, and programming of mobile network trailers (Ramjack), two-way radio systems, repeater programming, fuel management systems (Liquid Automation systems), and Optiweb software
  • Demonstrate adherence to occupational health and safety policies while collaborating with cross-functional teams for system support
  • Manage relationships with service providers, field engineers, and operations by offering sound planning and problem-solving skills
  • Facilitate and if required install and configure on board equipment requests (such as Jigsaw, Fatigue, Collision detection etc.)
  • Deploy major system upgrades and manage assets like GPS, LANs, onboard computing hardware ensuring updated inventory and documentation.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Provide level 1 and 2 system support for incidents and provide resolution, where appropriate escalate to supervisor.
  • Execute change for field technology services and related equipment.
  • Track related technology issues, coordinate resolution and assists in driving issues to closure.

Sales Manager (contract)

Tesla Electrical and Automation
12.2022 - 04.2023
  • Responsible for selling EPC Substation Construction, SAS Projects, and other related products and services
  • Collaborate with upper management to implement continuous improvements and exceed team goals
  • Hold one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
  • Finalize sales contracts with high-value customers.

Head of Sales

MineX 360 Services
01.2019 - 12.2022
  • Travel for in-person meetings with customers and partners, developing key relationships
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities
  • Met and exceeded KPIs through lead conversions and prospecting activities
  • Provided feedback gathered through field activity to executive leadership, helping inform future of strategy
  • Monitored customer accounts and updated payment and shipping details in company system
  • Evaluated client feedback to brainstorm ways to improve products and provide quality customer service
  • Used knowledge of company products and services to recommend solutions to customers
  • Generated leads and located opportunities for market expansion and business growth.

Senior Sales Engineer

MineX 360 Services
01.2017 - 01.2018
  • Represented MineX 360 at customer appointments as subject matter expert in fatigue management solutions
  • Engaged in technical consulting to support sales through both pre-sales and post-sales stages
  • Developed and maintained client relationships by providing tailored enterprise solutions.

Support Engineer

Guardvant Inc
01.2015 - 01.2017
  • Provided diligent system hardware inspections ensuring high functionality and performing necessary upgrades and repairs
  • Played key role in deployment of software upgrades and in managing equipment monitoring and maintenance process for vital components such as GPS, LAN, and onboard hardware
  • Lead technician for installing of over 50 dump trucks and maintaining Hexagon’s safety-critical operational technology including fatigue management systems and fleet management network hardware, ensuring compliance with safety policies and operational efficiency.
  • Participated in post-mortem reviews after major incidents, identifying areas for improvement and implementing changes accordingly.

Business Development Manager

Gesatech Solutions
01.2013 - 01.2014
  • Prepared budgets and approved budget expenditures
  • Monitored customer preferences to determine focus of sales efforts
  • Developed sales team through motivation, counseling, and product knowledge education
  • Managed sales team to consistently achieve growth and hit sales targets
  • Closed new business deals by coordinating, developing, and negotiating contracts requirement with business partners
  • Negotiated and prepared contracts to secure new businesses and retain existing clients
  • Maintained open and ongoing communication with clients to meet needs and expectations.

Business Development Manager

Fortress Security Systems Ltd
01.2010 - 01.2013
  • Developed innovative marketing strategies to capture market channels with new clients
  • Oversaw general company operations, including accounting, human resources and communications
  • Implemented new and innovative growth ideas, using various marketing strategies and communication skills to brand firm in market and attract new clients
  • Prepared and submitted monthly, semi-annual, and annual reports
  • Developed strategies that led to more growth for firm by building corporate relationships with customers and industry leaders
  • Analyses business performance against budgets and goals and created training programs geared towards achieving goals for all personnel
  • Highlighted all competitive threats to business and provided strategies that ensured continuous growth.

Education

Master of Science - Business Analytics

University of Ghana
Legon
12.2024

Bachelor of Science - Information Technology

University of Education
Winneba
12.2014

Skills

  • Excellent problem-solving capabilities related to operational technology support systems
  • Strong communication (both written and verbal), interpersonal skills, and presentation abilities
  • Proven track record of managing data systems effectively with focus on safety and regulatory compliance
  • In-depth understanding of ITIL Cross-functional management process and emerging technologies
  • Expertise in incident management including providing level 1 and 2 system support
  • Advanced computer literacy skills - MS Office (Word, Excel, PowerPoint, and Outlook)
  • Advanced information monitoring and management skills
  • Sound planning, organizing and prioritizing skills
  • Sound assessment and incident management skills

Training

USA (Tucson) Sales Training on Mining Technologies with Hexagon.

Certification

Advance Diploma in Occupational Safety and Health Management - Professional College of Mines & Safety.



Certificate in Software Engineering - NIIT

Languages

English

Timeline

Systems Support Eng. (contract)

Goldfields Ghana
04.2023 - Current

Sales Manager (contract)

Tesla Electrical and Automation
12.2022 - 04.2023

Head of Sales

MineX 360 Services
01.2019 - 12.2022

Senior Sales Engineer

MineX 360 Services
01.2017 - 01.2018

Support Engineer

Guardvant Inc
01.2015 - 01.2017

Business Development Manager

Gesatech Solutions
01.2013 - 01.2014

Business Development Manager

Fortress Security Systems Ltd
01.2010 - 01.2013

Master of Science - Business Analytics

University of Ghana

Bachelor of Science - Information Technology

University of Education

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Sanweah Armah