Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Sannie Sam

Summary

Dynamic Casino Floor Supervisor with proven expertise at Golden Dragon Casino, excelling in conflict resolution and team leadership. Enhanced guest relations through effective dispute resolution and staff training, while ensuring compliance with gaming regulations. Leveraged data analysis to optimize gaming operations, contributing to a fair and engaging environment for patrons.

Overview

1
1
Language
13
13
years of professional experience

Work History

Casino Floor Supervisor

Golden Dragon Casino
11.2013 - Current

Managed daily operations on gaming floor to ensure smooth functioning. and table operationsResolve player dispute and maintain a fair,safe gaming environment

  • Resolved disputes swiftly to enhance guest relations and offered complimentary services to improve customer satisfaction.
  • Determined appropriate number of gaming tables to open each day and scheduled staff accordingly.
  • Inspected equipment regularly to ensure proper functioning.
  • Observed gamblers' behavior for signs of cheating such as marking, switching or counting cards and notified security staff promptly.
  • Maintained confidentiality of casino trade secrets and proprietary information.
  • Analyzed gaming trends to identify opportunities for improvement and recommended actionable strategies.

Casino Floor Supervisor

Golden Dragon Casino
11.2013 - Current
  • Supervised daily casino operations ensuring compliance with regulations and standards.
  • Monitored gaming tables for fair play and identified potential issues.
  • Trained and mentored staff on customer service and gaming procedures.

Education

Kaneshie Senior And Technical School
Kaneshie,Accra

Skills

  • Gaming operations knowledge
  • Table game supervision
  • Data analysis
  • Policy enforcement
  • Staff training
  • Team leadership
  • Customer service
  • Conflict resolution
  • Problem solving

Languages

English
Beginner (A1)
A1

References

References available upon request.

Timeline

Casino Floor Supervisor

Golden Dragon Casino
11.2013 - Current

Casino Floor Supervisor

Golden Dragon Casino
11.2013 - Current

Kaneshie Senior And Technical School
Sannie Sam