Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

SANITA OBENG

ACCRA

Summary

An experienced, ambitious, and versatile professional dedicated to personal growth while making substantial contributions to organizations. Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.

Overview

13
13
years of professional experience

Work History

Manager

Fafanto Psych & Wellness Consult
06.2023 - Current
  • Develop and execute strategic plans that align with the organization’s vision, driving growth and operational excellence
  • Manage budgets efficiently, optimizing resource allocation to maximize impact and cost-effectiveness
  • Implement streamlined processes that enhance productivity, reduce waste, and improve service delivery
  • Plan, coordinate, and oversee key initiatives, ensuring timely execution within budget constraints
  • Foster a collaborative work environment by promoting clear and transparent communication across teams
  • Identify and resolve organizational challenges by implementing data-driven solutions that enhance efficiency
  • Ensure adherence to all relevant laws, policies, and ethical guidelines to uphold professional standards
  • Cultivate and maintain strong relationships with clients, partners, and stakeholders, addressing their needs proactively
  • Prepare and present insightful reports on organizational performance, challenges, and growth opportunities
  • Lead recruitment, training, and professional development initiatives to build a high-performing team

Executive Assistant

Doressa Enterprise
01.2019 - Current
  • Provide support in an administrative capacity, managing various tasks and responsibilities
  • Handle communication on behalf of the company, ensuring effective and professional correspondence
  • Interact with customers to obtain feedback on products and services offered
  • Negotiate prices with customers based on the established guidelines, facilitating successful sales transactions
  • Maintain accurate and complete sales operation and transaction records ensuring smooth business operations
  • Explore new business opportunities with potential customers fostering growth and expansion
  • Maintained relationships with existing customers, ensuring customer retention and continued business
  • Managed travel booking and schedules, facilitating seamless travel arrangements
  • Attend business meetings on behalf of the company as and when
  • Organize in-house meetings as well as business meetings with (prospective) clients

Call Centre Supervisor

Lots Services
12.2014 - 04.2018
  • Monitored inbound & outbound calls of agents
  • Provided necessary assistance to customers agents could not handle (resolved queries and complaints)
  • Monitored and improved agent productivity through constructive feedback and coaching
  • Administered training programs for new and existing agents
  • Collaborated with supervisors to develop training documents supporting center operations
  • Ensured adherence to company policies for attendance, procedures, performance, and call center objectives
  • Prepared monthly performance reports of agents
  • Proactively anticipated escalations and provided support when needed
  • Collaborated with supervisors to maximize customer satisfaction and support agents

Customer Service Representative

E.services Africa Ltd.
04.2013 - 12.2014
  • Responded promptly to inquiries regarding products and services for the Electricity Company of Ghana, National Health Insurance Authority
  • Provided personalized customer service by addressing individual needs
  • Maintained call center database by entering information
  • Provided personalized customer service by responding to the needs of the customers
  • Escalated unresolved issues for prompt resolution by field personnel where necessary
  • Provided customers with informational brochures and packages
  • Evaluated problems of the customers and provided logical lasting solutions
  • Determined other requirements whiles interacting with customers

Administrative Assistant (National Service Personnel)

Anglogold Ashanti (Port Handling Unit)
10.2011 - 09.2012
  • Received all shipping documents from shipping agencies and prepared the document entry form
  • Sorted and distributed incoming mail to areas and staff within the organization and dispatched outgoing mail
  • Wrote business letters, reports or office memoranda using word processing programs
  • Answered telephone enquiries from customers, attended to visitors and assisted other staff in the organization with their enquiries
  • Organized and accurately maintained filing system of confidential information
  • Maintained supplies inventory by checking stock to determine inventory level; anticipated needed supplies; placed and expedited orders for supplies; verified receipt of supplies

Executive Assistant to Contact Center Manager

E. services Africa Ltd.
  • Performed secretarial and administrative tasks
  • Organized and maintained diaries and made appointments
  • Screened phone calls, enquiries and requests ensuring timely and appropriate handling
  • Organized in-house meetings
  • Handled meet and greet of visitors at all senior levels, providing professional and welcoming assistance
  • Carried out specific projects and research
  • Handled data management and filing for the call center department, ensuring efficient organization
  • Handled provisions and stationery refill as well as fuel coupons

Education

Masters - Communication

African University College of Communication
01.2023

Bachelor of Laws -

Wisconsin International University College
01.2018

Bachelor of Arts - Linguistics & Theatre Arts, English

University of Ghana
01.2011

West African Senior School Certificate -

Achimota Senior High School
01.2006

Skills

  • Strong administrative skills
  • Excellent communication and interpersonal skills
  • Attention to detail
  • Ability to handle multiple tasks simultaneously
  • Self-Motivated Worker
  • Time Management
  • Result oriented
  • Customer relationship management
  • Proficient in database management
  • Filing systems
  • Analytical Problem Solving
  • Ability to work collaboratively with teams to meet objectives

References

  • Mr. McGill Clottey, Human Resource Manager, Lots Services, Airport, +233 544 904116, mclottey@lotsservices.com
  • Mr. Ernest Appiah, Anglogold Ashanti, +233 244 324516, keappiah53@gmail.com
  • Mr. Emmanuel Wereko Annor, Head of Customer Engagement, e.services Africa Ltd, Labone, +233 244 061781, emmanuel.annor@eservicesafrica.com

Timeline

Manager

Fafanto Psych & Wellness Consult
06.2023 - Current

Executive Assistant

Doressa Enterprise
01.2019 - Current

Call Centre Supervisor

Lots Services
12.2014 - 04.2018

Customer Service Representative

E.services Africa Ltd.
04.2013 - 12.2014

Administrative Assistant (National Service Personnel)

Anglogold Ashanti (Port Handling Unit)
10.2011 - 09.2012

Executive Assistant to Contact Center Manager

E. services Africa Ltd.

Masters - Communication

African University College of Communication

Bachelor of Laws -

Wisconsin International University College

Bachelor of Arts - Linguistics & Theatre Arts, English

University of Ghana

West African Senior School Certificate -

Achimota Senior High School

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SANITA OBENG