Sandra Twumasi Fosua
Manager
Sunyani
Summary
Seeking competitive and challenging environment to leverage talents and skills for career advancement
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Telecel Ghana
Berekum
06.2024 - Current
- Managed customer inquiries through various communication channels efficiently.
- Resolved customer complaints by providing timely and effective solutions.
- Educated customers about products and services offered by the company.
- Maintained detailed records of customer interactions in the UNIKCRM system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support during peak periods to ensure timely response to customers.
Experience Advisor
Vodafone Ghana
B/A
02.2021 - 06.2024
- Utilized CRM for SIM swap processing, detail amendments, recreations, and service requests.
- Executed SIM registration through CRM, STK, and InfoShop deactivation.
- Leveraged CPS to assist customers with VF cash pin resets and detail modifications.
- Supported customers in resolving issues effectively and efficiently.
AD Shop Manageress
Lufix Enterprise Limited
Berekum
01.2020 - 02.2021
- Executed checks and balances for scratch cards, Mifi devices, SIM cards, blank SIMs, MDPs, Nasco mobile phones, and electronic cash.
- Supplied sub-dealers with necessary stock to maintain inventory levels.
- Restocked finished products from warehouse to ensure availability for sales.
- Closed cash books daily to ensure accurate financial reporting.
Customer Service Personnel
Lufix Enterprise Limited
Sunyani
09.2019 - 01.2020
- Serviced customers seeking Vodafone cash transactions.
- Exchanged E-cash for physical cash to meet customer needs.
- Balanced financial accounts at day's end to ensure accuracy.
Supervisor
Youth in Agriculture and Afforestation (YEA), Forestry Commission
Sunyani
06.2018 - 08.2019
- Filled Polly pots with soil for optimal seed growth.
- Planted seeds to initiate crop production.
- Watered seedlings to ensure healthy development.
- Transplanted, repacked, and relocated seedlings as needed.
- Removed weeds manually to promote plant health.
Small Scale trader
Self employed
Sunyani
07.2017 - 09.2017
- Acquires and markets cookware sets.
Small Scale Trader
Self employed
Sunyani
08.2016 - 11.2016
- Produced pastries for sale.
Verification Officer
Electoral Commission of Ghana
Sunyani
07.2016 - 08.2016
- Checked for the validity of a voter's I.D to the barcode given by the commission.
- Verified the voter with the verification device.
National Service Person (Teaching)
Shama Senior High School
Shama
09.2014 - 08.2015
- Delivered lessons and graded assignments for General Science.
Intern
Newmont Ghana Gold Limited
Kenyasi
05.2013 - 08.2013
- Collaborated with engineering team to perform maintenance on heavy-duty equipment.
- Prepared detailed service reports for each maintenance task completed.
Education
BSc Mechanical Engineering - Second Class Upper Division
University of Mines and Technology
Tarkwa, W/R, Ghana07.2014
West Africa Senior School Certificate - Agricultural Science
St. Monica's Senior High School
Mampong, A/R, Ghana06.2009
Skills
- Presentation of research data
- Data handling and analysis
- Proficiency in Microsoft Office
- Knowledge of digital marketing
References
- Pro. Anthony Simons, Pro Vice Chancellor, University of Mines and Technology, Tarkwa, W/R, Ghana, +233 20 816 83 29, asimons@umat.edu.gh, remasd@yahoo.com
- Pastor Stephen Attafuah, Retired Area Secretary, Christ Apostolic Church International, P. O. Box, 1691, Nkurakan, E/R, Ghana, +233 244 928 23 3
- Mr. Ernest Adaze, Lecturer, Faculty of Engineering, University of Mines and Technology, Tarkwa, W/R, Ghana, +233 207706235, eadaze@umat.edu.gh
Extracurricular Activities
- Evangelism Secretary, Christ Apostolic Students and Associates (CASA), Tarkwa, W/R, Ghana, 2011-2012
- Vice President, Christ Apostolic Students and Associates (CASA), Tarkwa, W/R, Ghana, 2012-2014
- Local youth leader, Christ Apostolic Church International (CACI), Penkwase Local Assembly, Sunyani, B/A, Ghana, 2016-2020
- Circuit youth leader, Christ Apostolic Church International (CACI), Penkwase Circuit, Sunyani, B/A, Ghana, 2017 - 2023
- Area Youth Secretary, Christ Apostolic Church International (CACI), Penkwase Area, Sunyani, B/A, Ghana, 2018- 2025
- Local Financial Secretary, CACI, Penkwase local, June 2017 - date
Hobbies and Interests
- Listening to music
- Singing
Languages
- English
- Twi
Personal Information
- Date of birth: 1st May 1991
- Gender: Female
- Nationality: Ghanaian
Timeline
Customer Service Representative
Telecel Ghana
06.2024 - Current
Experience Advisor
Vodafone Ghana
02.2021 - 06.2024
AD Shop Manageress
Lufix Enterprise Limited
01.2020 - 02.2021
Customer Service Personnel
Lufix Enterprise Limited
09.2019 - 01.2020
Supervisor
Youth in Agriculture and Afforestation (YEA), Forestry Commission
06.2018 - 08.2019
Small Scale trader
Self employed
07.2017 - 09.2017
Small Scale Trader
Self employed
08.2016 - 11.2016
Verification Officer
Electoral Commission of Ghana
07.2016 - 08.2016
National Service Person (Teaching)
Shama Senior High School
09.2014 - 08.2015
Intern
Newmont Ghana Gold Limited
05.2013 - 08.2013
BSc Mechanical Engineering - Second Class Upper Division
University of Mines and Technology
West Africa Senior School Certificate - Agricultural Science
St. Monica's Senior High School