Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Sandra Salmah Baffoe

Sandra Salmah Baffoe

Customer Service
Accra

Summary

A smart professional with a demonstrated commitment to providing remarkable customer service. Strong communication skills that empower me to address clients’ challenges and suggest acceptable solutions. Ability to resolve customer concerns while keeping everyone satisfied. Dedication to keeping my skills and knowledge updated using modern technological platforms, working with innovative customer service approaches and being part of a team of knowledgeable colleagues.

Overview

9
9
years of professional experience

Work History

PHILANTRPOPY/CHARITY
  • As part of my birthday celebrations, and for almost a decade now, I have made conscious efforts in donating food items, baby care products, toys, sanitary materials, etc
  • At some hospital’s children (pediatric) wards and orphanages
  • Notable amongst them is Maamobi Polyclinic, Kumasi Orphanage Home, King Jesus Orphanage Home, and Lapaz Community Hospital.

Administrative Executive

Media General
12.2022 - Current
  • Providing administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications
  • Maintaining comprehensive and accurate records
  • Managing the calendar of management, including making appointments and prioritizing the most sensitive matters
  • Maintaining comprehensive and accurate records.

Customer Service Representative

MultiChoice Ghana
Accra
10.2021 - 11.2022
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Identify and escalate issues to supervisors
  • Seize opportunities to upsell products when they arise
  • Ensure personal/team qualitative and quantitative targets.

Insurance Executive

Enterprise Insurance
Accra
09.2019 - 08.2020
  • Retail and marketing of insurance products
  • Prospect for new individual and corporate clients
  • Engaging potential clients and creating rapport by networking, using referrals, etc
  • Undertake insurance policy management
  • Contacting clients for renewal of insurance policies
  • Prepare Daily reports.

Social Work Officer

Help International
02.2018 - 06.2019
  • Provided support and working with and on behalf of children, respecting and maintaining their individuality and promoting their positive development
  • Helped children manage stressful situations such as mental illness, drug abuse, or child neglect
  • Prepared reports on activities and projects as required
  • Provided support and coached teenagers in reproductive health issues
  • Helped and encourage children on the importance of education and staying in school
  • Participated in events with carers, children, and young people
  • Assisted in donation of food items, educational materials to Orphanages and other needy groups.

King Jesus Orphanage Home
Kumasi
07.2017 - 05.2019
  • Teaching the school going children and helping them to do their homework after school
  • Making suggestions to the home manager for improvement
  • Helping the children to learn common courtesies, moral education etc.

Organizer

EXTRACURRICULAR, Social Work Students Association
01.2017 - 05.2018
  • Advocate for the vulnerable
  • Fundraising activities (putting together financial proposals)
  • Supervised the drilling of a borehole for the Bimma No.2 community, Kumasi, Ghana
  • Provided monthly reports
  • VOLUNTEERING

Kumasi Orphanage Home
Kumasi
03.2015 - 05.2017
  • Assisted carers in providing support services to children with special needs
  • Help in organizing educational and recreational activities for the children (Games, music, art, etc.)
  • Assisted the children with house chores such as washing, cleaning, cooking, etc.

Education

Bachelor of Arts - Social Work

Kwame Nkrumah University of Science and Technology
08.2015 - 5 2019

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Mpraeso Senior High School WASSSCE
01.2008 - 1 2012

Skills

New employee orientations

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Interests

Helping others

Timeline

Administrative Executive

Media General
12.2022 - Current

Customer Service Representative

MultiChoice Ghana
10.2021 - 11.2022

Insurance Executive

Enterprise Insurance
09.2019 - 08.2020

Social Work Officer

Help International
02.2018 - 06.2019

King Jesus Orphanage Home
07.2017 - 05.2019

Organizer

EXTRACURRICULAR, Social Work Students Association
01.2017 - 05.2018

Bachelor of Arts - Social Work

Kwame Nkrumah University of Science and Technology
08.2015 - 5 2019

Kumasi Orphanage Home
03.2015 - 05.2017

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Mpraeso Senior High School WASSSCE
01.2008 - 1 2012

PHILANTRPOPY/CHARITY

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Sandra Salmah BaffoeCustomer Service