Sandra Owusu
Accra,Ghana
Summary
Organised professional with experience in administrative functions and office management. Capable of streamlining office procedures and improving workflow through strong organisational and communication skills. Skilled in handling office equipment, managing records, and providing excellent customer service.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Office Clerk/Admin. Officer
Ascon Chartered Accountants
Accra, Ghana
10.2024 - Current
- Managed petty cash payments thus facilitating smoother day-to-day operations.
- Maintained supplies by checking stock to determine inventory levels; anticipated requirements; placed orders; verified receipt; stocked items.
- Increased productivity through proficient use of Microsoft Office Suite tools.
- Supported budget planning process by collecting data from different departments aiding financial management.
- Managed agendas for upper management team meetings resulting in efficient time usage.
- Improved office efficiency by maintaining and updating filing, inventory, mailing, and database systems.
- Completed clerical duties including photocopying, faxing, mailing and filing documents to keep records organised.
- Enhanced customer satisfaction with prompt responses to telephone, email, mail and in-person enquiries.
- Received and screened high-volume internal and external communications, calls and email.
- Arranged filing systems for easy use and retrieval by personnel.
National Service Personnel
Drivers Vehicle Licence Authority
Accra
08.2023 - 09.2024
- Coordinated licensing processes for drivers, ensuring compliance with regulatory standards.
- Provided courteous and professional assistance to clients
- Ensured transparency by charging only approved fees
- Promoted inclusivity for persons with disabilities and vulnerable groups
- Delivered accurate and timely information to clients
Intern
National Pensions Regulatory Authority
Kumasi
07.2022 - 09.2022
- Drafted meeting and conference documentation
- Assisted in customer service operations
- Handled client inquiries and telephone communications
- Supported the drafting of memos and official correspondence
Education
Bachelor of Arts - Political Science and Adult Education
University of Ghana
08.2019 - 07.2023
West African Senior Secondary Certificate Examination - General Arts
Dadieso Senior High School
Dadieso 09.2015 - 09.2017
Skills
- Strong written and verbal communication skills
- Proficient in creating and delivering presentations
- Fast learner with adaptability to changing environments
- Analytical thinker with effective problem-solving abilities
- Ability to multitask
- Knowledge in MS Suites (Word and Excel)
- Office etiquette adherence
- Work prioritisation
- Records keeping
- Process efficiency analysis
- Cash handling
- Invoice processing
- Attention to Detail
- Schedule management
Accomplishments
- Member, Science Club - Dadieso Senior High, 03/05/16
- House Prefect, Dadieso Senior High, 09/26/16
Languages
English
Fluent
References
- Enoch Asante, Partner, Ascon Chartered Accountants, 0246980628
- Shella Mensah, Head of Administration, DVLA, Drivers Vehicle License Authority, 0244795735
- Mr. Alex Owusu Boakye, Formal Head of Institution, National Pensions Regulatory Authority, 0557822984/0577286144
Timeline
Office Clerk/Admin. Officer
Ascon Chartered Accountants
10.2024 - Current
National Service Personnel
Drivers Vehicle Licence Authority
08.2023 - 09.2024
Intern
National Pensions Regulatory Authority
07.2022 - 09.2022
Bachelor of Arts - Political Science and Adult Education
University of Ghana
08.2019 - 07.2023
West African Senior Secondary Certificate Examination - General Arts
Dadieso Senior High School
09.2015 - 09.2017
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