SANDRA OSABUTEY
Summary
I am a team player,hardworking, adaptable to new skills and environment. A responsible young lady, seeking a career opportunities to build my skills and experience in such a reputable organization.
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
LifeStyle and customer service Manager
Le concierge club lounge
07.2022 - Current
- Answer inbound calls
- Listening and assisting customers with their problems and complaints
- Providing check-in and boarding procedures to passengers
- Receiving payment and issuing receipt for customers
- Updating database and customer information
- Escalating issues to the right team when needed, and making follow ups to give satisfaction to customer
Sales Executive
Star Life company Limited
Accra
05.2021 - 06.2022
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Collaborated with marketing teams to develop and implement promotional strategies and campaigns.
- Used cold calling and networking to sell products and services.
Check-in and passenger handling Manager
Aviance Ghana Limited
01.2012 - 01.2022
- Check-in of passengers at the kiosk and counter
- Assisting passengers with ticket issues
- Providing Boarding procedures at the boarding gate
- Assisting transit and transfer passengers to meet their connecting flights on time
- Cabin crew escort to and from aircraft
- Train staff in basic check-in procedures and customer service relation
Education
Level 6 Extended Diploma (ATHE,UK) - Management
University of Gold Coast/Accra Business School
Accra, 07-2024
IATA Certification in Passenger Handling - (IATA)
International Travel And Tourism institute
Accra09-2011
Microsoft Office - Microsoft Office( Word,Excel,PowerPoint)
E-Digit Computer Institute
04.2008
Wassce Certificate - General Arts
Senya Senior High
Senya Beraku 07-2007
Skills
- Excellent written and verbal communication skills
- Good persuasive speaking skills
- Good with multi-tasking
- Good team-player attitude
- Ability to work under pressure
- People-oriented with good interpersonal and customer care relation skills
- Operations management skills
- Ability to work independently with little or no supervision
- Proficiency in Microsoft Office
- Excellent Computer and information management skills
- Fast learning and training skills
Leadership Role
- Organizing skill development and training programs for colleagues
- Coordinating and supervising service and internship personnel
Languages
English
Advanced
C1
French
Beginner
A1
Timeline
LifeStyle and customer service Manager
Le concierge club lounge
07.2022 - Current
Sales Executive
Star Life company Limited
05.2021 - 06.2022
Check-in and passenger handling Manager
Aviance Ghana Limited
01.2012 - 01.2022
Level 6 Extended Diploma (ATHE,UK) - Management
University of Gold Coast/Accra Business School
IATA Certification in Passenger Handling - (IATA)
International Travel And Tourism institute
Microsoft Office - Microsoft Office( Word,Excel,PowerPoint)
E-Digit Computer Institute
Wassce Certificate - General Arts
Senya Senior High
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