SANDRA ODURO-ANTWI
ACCRA
Summary
Sandra is a competent professional with experience in, strategic marketing management, a good team player with effective communication skills. Results oriented,good leadership skills and very focused. Creative,pragmatic with strong interpersonal skills for a challenging working environment.
Overview
22
22
years of professional experience
Work History
SNR SPECIALIST, CONSUMER SEGMENT
MTN GHANA
01.2019 - Current
- Developed robust strategies to ring fence high value subscribers.
- Developed and implemented loyalty portfolio
- Developed strategies to ensure consistent spend amongst valuable subscribers.
- Excellent communication skills, both verbal and written.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Demonstrated respect, friendliness and willingness to help wherever needed.
SEGMENT CONTROLLER,HIGH VALUE SEGMENT
MTN
03.2013 - 12.2018
- Lead team projects, delegating tasks and providing feedback, demonstrating ability to work collaboratively and effectively.
- Implementation of strategies to ring fence high value subscribers. High value revenue erosion stabilized at 58%-60%
SEGMENT CONTROLLER-YOUTH SEGMENT
MTN
01.2010 - 12.2012
- Skilled at working independently and collaboratively in team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others. Project coordinator for MNP project. Member of Project Maverick; initiatives secured High Value revenue share of 60%
- Developed robust strategies to engage trendy segment. i.e. Introduction of student fan club etc.
CONTROLLER PAYG[pay as You Go] SEGMENT
MTN
04.2008 - 04.2009
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated high level of initiative and creativity while tackling difficult tasks. As liaison person between Creative Agency and MTN, I ensured 99% timely delivery of communication request.
- Strengthened communication skills through regular interactions with others.
CLIENT SERVICE COORDINATOR
MTN
03.2002 - 04.2009
- Established team priorities, maintained schedules and monitored performance.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Internship Student
GHANA TOURIST BOARD
03.2001 - 12.2001
- Collaborated with senior management on new initiatives to build confidence.
- Delivered clerical support by handling range of routine and special requirements.
- Assisted in developing integrated marketing strategies for small businesses.
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, or in-person to provide information.
Education
MINI MBA - INNOVATION IN TELECOMS
INFORMA TELECOMS ACADEMY,UK
ACCRA09.2017
Bachelor of Science - BUSINESS ADMINSTRATION [MARKETING]
UNIVERSITY OF GHANA
ACCRA09.2010
CERTIFICAT D'ETUDE FRANCAISE PRATIQUES - French Studies
ALLIANCE FRANCAISE
ACCRA02.2001
DIPLOMA & CERTICATE - TOURISM AND HOSPITALITY STUDIES
THE ASSOCIATION OF BUSINESS EXECUTIVES [ABE]
ACCRA09.1999
Skills
- Consumer Engagement
- Customer Relations Specialist
- Consumer Loyalty
- Consumer segment experience
Timeline
SNR SPECIALIST, CONSUMER SEGMENT
MTN GHANA
01.2019 - Current
SEGMENT CONTROLLER,HIGH VALUE SEGMENT
MTN
03.2013 - 12.2018
SEGMENT CONTROLLER-YOUTH SEGMENT
MTN
01.2010 - 12.2012
CONTROLLER PAYG[pay as You Go] SEGMENT
MTN
04.2008 - 04.2009
CLIENT SERVICE COORDINATOR
MTN
03.2002 - 04.2009
Internship Student
GHANA TOURIST BOARD
03.2001 - 12.2001
MINI MBA - INNOVATION IN TELECOMS
INFORMA TELECOMS ACADEMY,UK
Bachelor of Science - BUSINESS ADMINSTRATION [MARKETING]
UNIVERSITY OF GHANA
CERTIFICAT D'ETUDE FRANCAISE PRATIQUES - French Studies
ALLIANCE FRANCAISE
DIPLOMA & CERTICATE - TOURISM AND HOSPITALITY STUDIES
THE ASSOCIATION OF BUSINESS EXECUTIVES [ABE]
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