Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Sandra Kepah Mensah

Summary

A result-driven team lead with a great track record, I excel in building, mentoring, and training high-performing teams. I have successfully managed multiple projects and consistently delivered exceptional results in terms of quality and exceeding targets. Detail-oriented and possessing a proven ability to provide exceptional customer service, my strengths lie in fostering great interpersonal relationships and promoting intercultural collaboration. This enables me to thrive in diverse work environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team lead

Springboard
01.2023 - Current
  • Organizing data on their work to help evaluate the performance of the team, pinpoint problem areas, implement change and provide feedback to maximize productivity and efficiency
  • Provided comprehensive and accurate information to team members in a timely and professional manner
  • Effectively managing and resolving issues promptly to help increase productivity with work
  • Successfully managed 7 teams with multiple priorities and deadlines
  • Collaborate with teams in setting goals and standards of projects, to ensure quality and targets are met and on schedule
  • Ensure the proper procedure is followed when auditing records and accuracy of data entry processes
  • Helped families connect with their ancestors and discover their roots by making a contribution to the preservation of family histories and archives
  • Organize weekly team meetings to train and inform team members about company policies, work ethics and receive feedback about any complaints or inquiries to improve team morale
  • Fostered positive relationships through communications, training and mentoring
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.

Registered Nurse

Kintampo Municipal Hospital
01.2019 - 01.2021
  • Provided great patient care in a manner that shows respect for patient rights, dignity, values, cultural preferences, and expressed needs
  • Worked in a team-based environment with various Health professionals to provide quality Healthcare
  • Trained to use a wide range of technology to carry out nursing care
  • Checking data for accuracy and transferring information from paper to digital format
  • Manage multiple tasks and execute them in the order of priority to ensure the smooth delivering of service
  • Critical thinking and problem solving abilities to manage complex medical cases
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.

Education

Associate of Science - Nursing

College of Nursing And Midwifery
Nalerigu, Ghana.

Bachelor of Science - Nursing

University of Developmental Studies
Tamale, Ghana

Bachelor of Science - Business Management

Brigham Young University
Idaho

Skills

  • Organization and time-management
  • Attention to details
  • Great Communication skills
  • Technical Proficiency
  • Stress Management
  • Problem Solving
  • Excellent Customer Service
  • Great interpersonal relationship
  • Teamwork
  • Performance improvement
  • Relationship building
  • Attention to detail

Certification

  • Registered Nurse Assistant from the Nursing and Midwifery Council, Ghana.
  • Bachelor of Science in Nursing from the University of Developmental Studies, Ghana.

Timeline

Team lead

Springboard
01.2023 - Current

Registered Nurse

Kintampo Municipal Hospital
01.2019 - 01.2021
  • Registered Nurse Assistant from the Nursing and Midwifery Council, Ghana.
  • Bachelor of Science in Nursing from the University of Developmental Studies, Ghana.

Associate of Science - Nursing

College of Nursing And Midwifery

Bachelor of Science - Nursing

University of Developmental Studies

Bachelor of Science - Business Management

Brigham Young University
Sandra Kepah Mensah