Sandra Kepah Mensah
Summary
A result-driven team lead with a great track record, I excel in building, mentoring, and training high-performing teams. I have successfully managed multiple projects and consistently delivered exceptional results in terms of quality and exceeding targets. Detail-oriented and possessing a proven ability to provide exceptional customer service, my strengths lie in fostering great interpersonal relationships and promoting intercultural collaboration. This enables me to thrive in diverse work environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team lead
Springboard
01.2023 - Current
- Organizing data on their work to help evaluate the performance of the team, pinpoint problem areas, implement change and provide feedback to maximize productivity and efficiency
- Provided comprehensive and accurate information to team members in a timely and professional manner
- Effectively managing and resolving issues promptly to help increase productivity with work
- Successfully managed 7 teams with multiple priorities and deadlines
- Collaborate with teams in setting goals and standards of projects, to ensure quality and targets are met and on schedule
- Ensure the proper procedure is followed when auditing records and accuracy of data entry processes
- Helped families connect with their ancestors and discover their roots by making a contribution to the preservation of family histories and archives
- Organize weekly team meetings to train and inform team members about company policies, work ethics and receive feedback about any complaints or inquiries to improve team morale
- Fostered positive relationships through communications, training and mentoring
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Registered Nurse
Kintampo Municipal Hospital
01.2019 - 01.2021
- Provided great patient care in a manner that shows respect for patient rights, dignity, values, cultural preferences, and expressed needs
- Worked in a team-based environment with various Health professionals to provide quality Healthcare
- Trained to use a wide range of technology to carry out nursing care
- Checking data for accuracy and transferring information from paper to digital format
- Manage multiple tasks and execute them in the order of priority to ensure the smooth delivering of service
- Critical thinking and problem solving abilities to manage complex medical cases
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Education
Associate of Science - Nursing
College of Nursing And Midwifery
Nalerigu, Ghana.Bachelor of Science - Nursing
University of Developmental Studies
Tamale, GhanaBachelor of Science - Business Management
Brigham Young University
Idaho Skills
- Organization and time-management
- Attention to details
- Great Communication skills
- Technical Proficiency
- Stress Management
- Problem Solving
- Excellent Customer Service
- Great interpersonal relationship
- Teamwork
- Performance improvement
- Relationship building
- Attention to detail
Certification
- Registered Nurse Assistant from the Nursing and Midwifery Council, Ghana.
- Bachelor of Science in Nursing from the University of Developmental Studies, Ghana.
Timeline
Team lead
Springboard
01.2023 - Current
Registered Nurse
Kintampo Municipal Hospital
01.2019 - 01.2021
- Registered Nurse Assistant from the Nursing and Midwifery Council, Ghana.
- Bachelor of Science in Nursing from the University of Developmental Studies, Ghana.
Associate of Science - Nursing
College of Nursing And Midwifery
Bachelor of Science - Nursing
University of Developmental Studies
Bachelor of Science - Business Management
Brigham Young University
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