Sandra Ayisi Kwaw
TARKWA
Summary
Dynamic and results-driven professional with extensive experience in fueling operations and cash handling at Mobik Energy. Proven ability to enhance customer satisfaction through effective assistance and safety enforcement. Recognized for training new employees and maintaining high standards of service, ensuring a safe and welcoming environment for all clients.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Fuel Station Attendant
Mobik Energy
Tarkwa
12.2023 - 08.2025
- Operated fuel dispensers and ensured proper fueling procedures.
- Assisted customers with vehicle refueling and answered inquiries.
- Maintained cleanliness of the fuel station and surrounding area.
- Handled cash transactions and processed payments accurately.
- Collaborated with team members to provide excellent customer service.
- Enforced company policies and safety regulations at the fuel station.
- Responded quickly to emergency situations such as spills or fires.
- Ensured safety regulations were followed at all times.
- Assisted in training new employees on proper operating procedures.
- Coordinated with team members to ensure efficient shift transitions and continuous operation.
Bar Attendant
Teb Zone pub
Tarkwa
10.2021 - 10.2021
- Served beverages promptly to enhance customer satisfaction.
- Maintained cleanliness of bar area and equipment regularly.
- Assisted customers with drink selections and recommendations.
- Managed inventory by restocking supplies as needed during shifts.
- Processed payments accurately using point-of-sale system.
- Ensured that all alcoholic beverages were served responsibly within state regulations.
- Assisted managers in training new staff members on bar operations procedures.
- Stocked shelves with liquor, beer, wine, mixers, ice, napkins, straws, glassware as needed.
- Greeted customers, answered questions, and provided information about the bar's menu.
Security Officer
Ghanata Security company
Tarkwa
03.2021 - 06.2021
- Monitored premises to ensure safety and security of clients and staff.
- Conducted regular patrols to identify potential hazards and suspicious activity.
- Responded promptly to alarms and emergencies while following established protocols.
- Enforced company policies regarding safety, access control, and emergency procedures.
- Provided excellent customer service by addressing visitor inquiries and concerns effectively.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Monitored premises and recorded activity in daily officer reports.
Receptionist
Maflex Hair Port
Tarkwa
12.2020 - 02.2021
- Greeted clients and visitors warmly upon arrival at the salon.
- Answered phone calls and responded to inquiries about services and products.
- Maintained a clean and organized reception area for a welcoming environment.
- Assisted stylists with client check-ins and product recommendations when needed.
- Handled cash transactions and processed payments accurately at the front desk.
- Coordinated inventory management for salon supplies and retail products regularly.
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
Retail Sales Associate
Eunice’s Collection
Tarkwa
07.2019 - 01.2020
- Assisted customers with product selection and inquiries.
- Maintained store cleanliness and organization throughout shifts.
- Operated point-of-sale system for transactions and returns.
- Restocked shelves with merchandise according to visual standards.
- Handled customer complaints with professionalism and empathy.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Greeted customers upon entering the store and provided assistance.
- Handled customer complaints in a professional manner.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Organized displays to attract customers and promote sales.
Education
Nsein Senior High
Axim, Ghana Skills
- Fueling operations
- Cash handling
- Customer assistance
- Safety enforcement
Languages
English
First Language
English
Beginner (A1)
A1
Certification
Best Environmental management practice awarded by Environmental Protection Agency (EPA)Tarkwa Regional Office on the 27 of March 2024 in TARKWA
References
References available upon request.
Timeline
Fuel Station Attendant
Mobik Energy
12.2023 - 08.2025
Bar Attendant
Teb Zone pub
10.2021 - 10.2021
Security Officer
Ghanata Security company
03.2021 - 06.2021
Receptionist
Maflex Hair Port
12.2020 - 02.2021
Retail Sales Associate
Eunice’s Collection
07.2019 - 01.2020
Nsein Senior High