Sandra Anning
Independent Distributor
Accra
Overview
24
24
years of professional experience
16
16
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Supervisor
Herbalife
Accra
04.2012 - Current
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
Mobile Banker / Branch Manager
U2 Microfinance
Accra
03.2009 - 11.2011
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Assisted with training of new tellers on policies and procedures.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Developed strategic plans for day-to-day financial operations.
Secretary
Baron Systems
Accra
08.2006 - 07.2008
- Assisted students in developing self-advocacy and support skills.
- Advised students on selecting and developing effective study habits for self-enrichment topics.
- Implemented research-based curriculum and instructional strategies for self-enrichment topics.
- Helped students meet course goals by establishing clear objectives for lessons, units and projects.
- Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
- Worked with fellow teachers to devise and implement support plans to help students excel.
- Observed students to assess abilities, interests and learning objectives for personalized lesson planning.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained daily report documents, memos and invoices.
Secretary
Odor Taxi Rang
Circle
02.2000 - 11.2002
Education
Certificate - Computer Software
Seefax Computer Complex
Accra 04.2005 - 10.2005
Certificate - Nutrition
Herbalife Nutrition
Accra 04.2012 - Current
Certificate - General Art
Nsaba Presbyterian Secondary School
Agona Nsaba 01.1995 - 12.1997
Certificate - Fashion Design
GIC
ATTC 03.2021 - 12.2021
Skills
Priority management
Operations management
Training and mentoring
Financial Management
Team Building
Problem-Solving
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of Number staff members.
Certification
Certified [Job Title], [Company Name] - [Timeframe]
Timeline
Certificate - Fashion Design
GIC
03.2021 - 12.2021
Supervisor
Herbalife
04.2012 - Current
Certificate - Nutrition
Herbalife Nutrition
04.2012 - Current
Mobile Banker / Branch Manager
U2 Microfinance
03.2009 - 11.2011
Secretary
Baron Systems
08.2006 - 07.2008
Certificate - Computer Software
Seefax Computer Complex
04.2005 - 10.2005
Secretary
Odor Taxi Rang
02.2000 - 11.2002
Certificate - General Art
Nsaba Presbyterian Secondary School
01.1995 - 12.1997