Sandra Amissah-Nunoo
Accra
Summary
A highly accomplished professional with extensive experience in research, training and development, and talent acquisition and recruitment.
Skilled in designing and supporting evidenced-based projects, developing impactful learning initiatives, and identifying, attracting and selecting top talents to meet organizational goals.
I am known for strong analytical ability, strategic thinking, and a people-focused approached that supports both organizational growth and employee development.
Overview
14
14
years of professional experience
Work History
Senior Manager, Talents and Recruitment
National Health Insurance Authority
Accra , Ghana
04.2015 - 12.2016
- Hired and evaluated associates and management staff to add to workforce and meet demands.
- Effectively managed external and internal recruitment process at any given time
- Identified employees talents and place them where the organization will benefit most
- Review existing employee forms that are used as means of getting information on staff before and after employment
- Ensured all documents required for interviews are presented and information on candidates are examined before interview sessions are conducted
- Conducted reference checks both with police and referees before appointments are done
- Analysed employees data to identify opportunities for growth in knowledge, skills and experience
Training and Dev't Manager
National Health Insurance Authority
Accra, Ghana
03.2015 - 08.2015
- Provide support in the determination of organisational training needs
- Design and develop Training Curriculum for in house training
- Advertise and enroll staff onto in-house training programmes
- Maintain training data and manage Training Information System
- Ensure the availability of training materials
- Monitor and evaluate all Training Programmes
- Prepare monthly and annual Training Reports.
- Oversaw employee recognition programme to encourage professional development and high performance.
- Coached and mentored junior team members by regularly assessing knowledge and skills gaps and implementing corrective action.
- Taught employees how to best serve customers and enforced standards to build brand loyalty.
- Evaluated employee skills and optimised assignments to best use individual talents and knowledge.
- Encouraged staff to learn and develop new skills to meet individual and team goals.
- Coordinated smooth onboarding for new staff with related training and documentation.
- Listened to team members' feedback and proactively addressed concerns.
- Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
Training and Dev't Officer
National Health Insurance Authority
Accra, Ghana
07.2013 - 02.2015
- Identify employees training needs
- Enrol staff on training programmes
- Prepare budget for Local and In-house training programmes
- Facilitate all training programmes assigned
- Update both electronic and manual employee database
- Coordinate interview schedules.
Teaching Assistant
Institute of Continuing and Distance Education
Accra , Ghana
10.2010 - 06.2013
- Academic Research Assistant to I.C.D.E
- Research Supervisor for Diploma Students at I.C.D.E
- Provide Assistance in Module Writing and Research Reports
- Provide Lesson Reviews and Tutorials for Undergraduate Students.
- Prepared and duplicated teaching materials to help facilitate student understanding of key content.
- Organised and distributed learning materials, homework, textbooks and classroom supplies.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Assisted teacher with marking assignments and reporting feedback to students and parents.
- Offered students one-on-one assistance with class assignments and activities.
National Service Personnel
Institute of Continuing and Distance Education
Accra , Ghana
10.2008 - 07.2009
- Handled Filing of Students Records
- Handled Official Internal Communications
- Assisted Freshmen with their Departmental Registration
- Created Awareness of the University of Ghana Distance Education Programme
- Handled students complaints in a calm, efficient and effective manner.
- Maintained excellent students service by promptly following up on complaints and requests.
- Managed students interactions, such as answering queries, managing complaints and solving issues.
- Ensured students received excellent service by going the extra mile to assist with needs, requirements and requests.
Assistant Social Worker
Pantang Hospital
Accra
02.2007 - 06.2007
- Assisted in Assessing Clients before Discharge.
- Managed patient caseloads to address social work assessments, crisis intervention and care planning.
- Educated residents and their families regarding other community resources.
- Recognised and addressed social work needs of individuals with mental health problems and learning disabilities.
- Worked with health advocates and interpreters to establish accurate information with people across language barriers.
- Advocated for patients, carers and families around complex emotional and practical needs to lower anxiety and depression levels.
- Facilitated brief individual and group counselling sessions to address concerns and foster safe environment.
- Collaborated with assigned psychologist to complete psychological evaluation reports.
Assistant Social Worker
Basic Needs Ghana
Accra
05.2006 - 08.2006
- Assisted in Assessing Clients on Admission and before Discharge
- Facilitated Self-Help Group with Clients and Care-Takers
- Engaged in Home Visits Periodically
- Dealt with an Assigned Case of a Client.
- Educated residents and their families regarding other community resources.
- Recognised and addressed social work needs of individuals with mental health problems and learning disabilities.
- Worked with health advocates and interpreters to establish accurate information with people across language barriers.
- Performed in-home case management for clients to improve health outcomes and increase medication adherence.
- Gathered information from past mental, health and educational records to make prognosis recommendations to family courts.
- Engaged welfare benefits team and external agencies to address legal, financial and housing issues.
- Advocated for patients, carers and families around complex emotional and practical needs to lower anxiety and depression levels.
- Monitored clients' conditions to make timely interventions and reduce hospital readmissions.
Cashier
Institute of Adult Education
Sunyani
05.2005 - 08.2005
- Processed payments by cash and to complete transactions.
- Handled cash and cheque maintaining accurate financial records.
- Processed transactions quickly and accurately, enhancing students checkout experience.
- Prepared daily cash deposits to move funds to banks
- Issued receipts and required documentation for all pay-in transactions.
Tutor
UNiversity of Ghana, Insitute of Adult Education
Sunyani
05.2003 - 08.2004
- Tutored Pre-Senior High Students in Economics and Social Studies
- Coached students in subjects challenges expectations and ways to navigate them
- Offered subject area information, advice and support to learners as part of teaching duties.
Education
A-Levels - Business Accounting
Labone Secondary School
Accra, Ghana2002
Bachelor of Arts - Social Work & Study of Religions
University of Ghana - Legon
Accra, GhanaMaster of Philosophy - Adult Education
University of Ghana - Legon
Accra , Ghana Skills
- Microsoft Office
- Research & Data Analyst
- Database Development
- Training and Development
- Team Player
- Fast Learner
- Time and Duty Conscious Smart and Very Good Observer
- Fair Knowledge in Oracle 11g and SPSS
Languages
English
Advanced
C1
French
Beginner
A1
Hobbies and interests
- Scrabble
Publication, Projects and Thesis
- Project Work - Perception of People on Causes and Effects of Mental Illness; A Study at the University of Ghana Community 2008
- Thesis - Comparative Study of Tutorial Systems in the University of Ghana and KNUST Distance Education Programs 2011
- Publication: Tutorial Needs of Distance Education Students in Ghana, JETERAPS, 2014
Timeline
Senior Manager, Talents and Recruitment
National Health Insurance Authority
04.2015 - 12.2016
Training and Dev't Manager
National Health Insurance Authority
03.2015 - 08.2015
Training and Dev't Officer
National Health Insurance Authority
07.2013 - 02.2015
Teaching Assistant
Institute of Continuing and Distance Education
10.2010 - 06.2013
National Service Personnel
Institute of Continuing and Distance Education
10.2008 - 07.2009
Assistant Social Worker
Pantang Hospital
02.2007 - 06.2007
Assistant Social Worker
Basic Needs Ghana
05.2006 - 08.2006
Cashier
Institute of Adult Education
05.2005 - 08.2005
Tutor
UNiversity of Ghana, Insitute of Adult Education
05.2003 - 08.2004
A-Levels - Business Accounting
Labone Secondary School
Bachelor of Arts - Social Work & Study of Religions
University of Ghana - Legon
Master of Philosophy - Adult Education
University of Ghana - Legon