SANDRA AKLASU
2Lake pool street Accra
Summary
Dedicated and detail-oriented Administrative and Information Technology professional with practical experience in office administration, customer service, data management, IT support, records administration, and public service. Proven ability to manage administrative processes, maintain accurate documentation, support technology-driven operations, and deliver exceptional customer service in fast-paced environments. Proficient in Microsoft Office Suite, data entry, database management, and office systems, with excellent communication, organizational, and problem-solving skills. Committed to supporting organizational objectives through professionalism, efficiency, and continuous learning.
Overview
2023
2023
years of professional experience
Work History
Field Enumerator & Data Entry Clerk
Dave Consult
Accra
10.2022 - 12.2022
- Collected field data using established project guidelines on waste management services.
- Conducted interviews while maintaining professionalism and confidentiality.
- Verified information received from respondents to ensure data accuracy.
- Maintained accurate records throughout the data collection process.
- Data entry of data collected in some selected municipalities in the country.
IT Clerk (Intern)
Ablekuma North Municipal Assembly
Accra
10.2021 - 12.2021
- Provided administrative and technical support to the Information Technology Unit to ensure efficient daily operations.
- Assisted in maintaining computer systems, hardware, and peripheral devices to support uninterrupted office activities.
- Installed, configured, and updated software applications under the supervision of senior IT personnel.
- Entered, updated, and maintained electronic records and databases with a high level of accuracy.
- Worked collaboratively with team members to improve service delivery and departmental efficiency.
Data Entry Clerk
National Identification Authority
Accra
2019 - 2020
- Entered and updated applicant information with a high degree of accuracy.
- Verified documents before processing registration records.
- Ensured accurate filing and organization of registration records.
- Identified and corrected data discrepancies to maintain database integrity.
- Supported daily administrative activities to achieve departmental objectives.
Election Official
Electoral Commission of Ghana
Accra
2016 - 2020
- Assisted in the preparation and organization of polling stations to ensure smooth and efficient electoral operations.
- Verified the identity and eligibility of voters in accordance with Electoral Commission guidelines and established procedures.
- Issued ballot papers and ensured that voting procedures were conducted fairly, transparently, and in compliance with electoral regulations.
- Monitored voting activities to uphold the integrity, confidentiality, and credibility of the electoral process.
- Collaborated effectively with presiding officers, polling assistants, security personnel, and other election officials to ensure orderly polling station operations.
Office Assistant
Bespoke Travel and Tour
Accra
2017 - 2019
- Responded to customer enquiries through telephone, email, and in-person interactions.
- Managed front desk activities while creating a welcoming environment for clients.
- Assisted with cashiering responsibilities and maintained accurate transaction records.
- Scheduled appointments and supported daily office administration.
- Maintained organized customer records and office documentation.
Customer Service Representative
Somotex Ghana Limited
Accra
2014 - 2017
- Delivered exceptional customer service by assisting customers with product enquiries.
- Supported sales activities through effective customer engagement.
- Monitored stock availability and assisted with inventory management.
- Resolved customer concerns professionally and efficiently.
- Maintained accurate records relating to customer transactions.
Marketing Officer (Intern)
Prudential Life Insurance Ghana
Accra
- Promoted life insurance products and services to prospective and existing clients through professional customer engagement.
- Built and maintained strong relationships with clients by providing tailored insurance solutions based on individual needs.
- Identified potential business opportunities through networking, referrals, and direct marketing activities.
- Conducted client education on insurance products, policy benefits, and financial protection options.
- Assisted clients throughout the policy application process while ensuring accurate completion of documentation.
Education
Higher National Diploma (HND) - Computer Science
Accra Technical University
Accra, Ghana01-2023
Bachelor of Science (BSc) - Computer Science
Accra Technical University
Accra, Ghana01-2013
West African Senior School Certificate Examination (WASSCE) -
Summit Senior High School
Accra, Ghana01-2013
BECE -
Kotobabi K11 Junior High School
Accra, Ghana01-2009
Skills
- Microsoft Office Suite (Word, Excel & PowerPoint)
- Database Management
- Data Entry & Record Management
- Office Administration
- Internet & Email Management
- Customer Relationship Management
- IT Support
- Report Preparation
- Excellent Communication
- Customer Service
- Time Management
- Teamwork
Languages
English
Proficient (C2)
C2
Ewe
Advanced (C1)
C1
Ga
Upper Intermediate (B2)
B2
Twi
Upper Intermediate (B2)
B2
Interests
- Reading and Continuous Learning
- Professional Development
References
Mr. Ernest Johnson, Head of Department, MIS Department, Ablekuma North Municipal Assembly, +233 20 768 8241
_
Mr. William, Vice Dean, Accra Technical University, +233 24 687 3834
Timeline
Field Enumerator & Data Entry Clerk
Dave Consult
10.2022 - 12.2022
IT Clerk (Intern)
Ablekuma North Municipal Assembly
10.2021 - 12.2021
Data Entry Clerk
National Identification Authority
2019 - 2020
Election Official
Electoral Commission of Ghana
2016 - 2020
Office Assistant
Bespoke Travel and Tour
2017 - 2019
Customer Service Representative
Somotex Ghana Limited
2014 - 2017
Marketing Officer (Intern)
Prudential Life Insurance Ghana
Higher National Diploma (HND) - Computer Science
Accra Technical University
Bachelor of Science (BSc) - Computer Science
Accra Technical University
West African Senior School Certificate Examination (WASSCE) -
Summit Senior High School
BECE -
Kotobabi K11 Junior High School