Sandra Agbehali
Summary
Proven achiever with a solid background in customer service and administrative skills, demonstrated during my tenure at SURFLINE COMMUNICATIONS LIMITED. Expert in upselling and cross-selling, I excel in conflict management, ensuring quality assurance in every interaction. My strategic approach to sales has significantly contributed to market share growth, showcasing my ability to meet and exceed targets efficiently.
Overview
15
15
years of professional experience
Work History
Front Desk Officer
LIFE HEALTHCARE CENTER
ACCRA
03.2024 - 08.2024
- Maintained neat and orderly work area, including reception desk and lobby area.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Investigated and analyzed client complaints to identify and resolve issues.
- Monitored reception area to provide consistently safe, hazard-free environment for clients.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Greeted customers, answered general questions and directed to appropriate locations.
Financial Consultant
PRUDENTIAL LIFE INSURANCE
ACCRA
10.2023 - 12.2023
- Reviewed existing portfolios to assess performance against established benchmarks and recommended appropriate changes when necessary.
- Delivered personalized Insurance policy advice, including Life Insurance analysis and 401(k) strategy optimization.
- Recruited new clients through proactive marketing initiatives and word-of-mouth referrals.
- Educated clients on insurance principles, market dynamics, and the importance of portfolio diversification.
- Explained advantages and disadvantages of available financial insurance products to customers to maximize satisfaction.
Service Delivery Officer
SURFLINE COMMUNICATIONS LIMITED
ACCRA
06.2019 - 03.2023
- Gathered data from customers regarding their experience using specific IT services provided.
- Collaborated with other departments within the organization to ensure smooth functioning of IT services.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Identified potential risks associated with service delivery processes, developing plans to mitigate them.
- Worked closely with human resources to support employee management and organizational planning.
- Provided troubleshooting assistance for technical issues related to IT services.
- Assisted in resolving escalated customer service issues promptly and effectively.
- Identified needs of customers promptly and efficiently.
- Prepared detailed documentation for each project undertaken by the team, ensuring accuracy at all times.
National Service Person
SURFLINE COMMUNICATION LIMITED
ACCRA
09.2016 - 08.2017
- Operated successfully under wide range of lighting, weather and stress conditions to complete missions.
- Provided support and guidance to new members of the national service team.
- Coordinated outreach efforts to spread program awareness.
- Provided administrative support such as filing documents or creating presentations related to upcoming initiatives.
- Collaborated with other departments within the organisation in order to ensure successful implementation of new policies or procedures.
- Obtained key intelligence to protect troops and aide in combat decision-making.
- Attended events promoting the work of the national service program, engaging with local people about its benefits.
VAN SALES DISTRIBUTOR
BD GODWIN LIMITED(NESTLE DISTRIBUTOR)
HO
01.2016 - 07.2016
- Analyzed market trends to identify potential opportunities for new products or services.
- Utilized CRM software systems for tracking sales performance metrics.
- Resolved customer complaints promptly and professionally.
- Coordinated sales efforts with team members and other departments.
- Cross-sold additional products to customers depending upon merchandise needs.
- Organized merchandise and sales promotion displays to attract customers.
- Analyzed sales data to identify areas of improvement or growth opportunities.
- Developed strategies to increase market share for products in assigned territory.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
ACCOUNT ASSISTANT
VICARCHIE GHANA LIMITED
HO
09.2015 - 12.2015
- Answered customer inquiries regarding their accounts.
- Checked figures and postings for correct entry and proper codes.
- Performed data entry and administrative duties as assigned.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Handled daily cash transactions and maintained petty cash fund.
- Processed daily deposits and withdrawals accurately and efficiently.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
INTERNSHIP
JUDICIAL SERVICE ASSOCIATION OF GHANA(JUSAG)
ACCRA
05.2011 - 08.2011
- Identified needs of customers promptly and efficiently.
- Implemented strategies to take advantage of new opportunities.
- Worked closely with human resources to support employee management and organizational planning.
- Analyzed company's expenditures and developed financial models.
- Maintained accurate records of all activities performed throughout internship period.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed household errands and other essential duties.
MOBILE BANKER
FIRST CAPITAL PLUS
ACCRA
01.2010 - 04.2010
- Monitored market trends in the digital banking space and identified areas of improvement within the organization's offerings.
- Created marketing campaigns targeted at increasing awareness of mobile banking services among potential users.
- Opened new checking, savings and lines of credit for customer accounts.
- Built and maintained client relationships through quality, personalized interactions.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Identified customer needs and provided appropriate solutions to meet them.
Education
Bachelor of Science - Business Administration( Marketing Option)
GHANA COMMUNICATIOn TECHNOLOGY UNIVERSIRT
ACCRA 07-2023
MARKETING
ACCRA TECHNICAL UNIVERSITY
ACCRA GHANA08-2013
WASSCE CERTIFICATE. - GENERAL ARTS (SOCIAL SCIENCE)
MAWUKO GIRLS SENIOR HIGH SCHOOL
HO VOLTA REGION07-2009
BECE CERTIFICATE
MAWULI PRIMARY AND JUNIOR HIGH SCHOOL
HO- VOLTA REGION06-2006
Skills
- Promotions
- Administrative skills
- Upselling and cross selling
- Quality assurance
- Customer service
- Conflict management
- Sales and upselling
Affiliations
- Commercial for MTN Momo App December ,2023
- cameo for YOLO Tv series July,2023
- Cameo for Multichoice Akwaaba Magic series(To Have & To Hold) April ,2023
- Commercial for Gino (Gino Laliga Advert) October,2021
- Commercial for Surfline Communications Limited December ,2021
- Outdoor Surfline sales activation for Afrochella concert December,2021.
- Commercial photoshoot for Surfline communications Limited October,2018
- Cameo for Solutions Tv Series (Ingenuis Africa Production)August ,2018
- Certiface for participation in customer service and customer complaint handling by Surfline communications Limited ,June 2017.
Timeline
Front Desk Officer
LIFE HEALTHCARE CENTER
03.2024 - 08.2024
Financial Consultant
PRUDENTIAL LIFE INSURANCE
10.2023 - 12.2023
Service Delivery Officer
SURFLINE COMMUNICATIONS LIMITED
06.2019 - 03.2023
National Service Person
SURFLINE COMMUNICATION LIMITED
09.2016 - 08.2017
VAN SALES DISTRIBUTOR
BD GODWIN LIMITED(NESTLE DISTRIBUTOR)
01.2016 - 07.2016
ACCOUNT ASSISTANT
VICARCHIE GHANA LIMITED
09.2015 - 12.2015
INTERNSHIP
JUDICIAL SERVICE ASSOCIATION OF GHANA(JUSAG)
05.2011 - 08.2011
MOBILE BANKER
FIRST CAPITAL PLUS
01.2010 - 04.2010
Bachelor of Science - Business Administration( Marketing Option)
GHANA COMMUNICATIOn TECHNOLOGY UNIVERSIRT
MARKETING
ACCRA TECHNICAL UNIVERSITY
WASSCE CERTIFICATE. - GENERAL ARTS (SOCIAL SCIENCE)
MAWUKO GIRLS SENIOR HIGH SCHOOL
BECE CERTIFICATE
MAWULI PRIMARY AND JUNIOR HIGH SCHOOL
Similar Profiles
NOZIZWE PROMISE NDLELANOZIZWE PROMISE NDLELA
Social Worker at Life Healthcare- Life New Kensington ClinicSocial Worker at Life Healthcare- Life New Kensington Clinic
Marelize KraamwinkelMarelize Kraamwinkel
Finance and Administration Manager at Life Healthcare – Life Wilgers HospitalFinance and Administration Manager at Life Healthcare – Life Wilgers Hospital
Rashonda AventRashonda Avent
Caregiver at Hands of Life Home HealthcareCaregiver at Hands of Life Home Healthcare
M Haron A BarIM Haron A BarI
Front Desk officer at Securitas private securityFront Desk officer at Securitas private security
SANDEEP SINGHSANDEEP SINGH
Front Desk Officer at MAHINDER CONTRACTORFront Desk Officer at MAHINDER CONTRACTOR