Sandra Addo
Accra
Summary
Dynamic Insurance Sales Agent with deep understanding of various insurance products and market strategies. Demonstrated ability to build lasting client relationships and effectively communicate complex information in understandable terms. Strong negotiation skills, leading to successful closure of deals and consistent growth in client base. Contributed to team efforts by surpassing sales targets and enhancing customer satisfaction through personalized service solutions.
Overview
9
9
years of professional experience
Work History
Insurance Agent
Provident Insurance Co. Ltd
Accra
04.2016 - Current
- Sell insurance policy to potential clients while educating them on insurance policies and principles.
- Create a friendly and social environment for clients. This helps them to not only build a business relationship but friendships as well.
- Good customer relationships and selling the right policies to customers gives them confidence which causes them to refer other friends and family to me.
- Customer satisfaction is my biggest concern, hence i ensure that all claim processes are swift and customers receive their compensations within the shortest possible of time following company’s guidelines.
- Calling clients to renew their insurance policies has being one of my major concerns as this helps customers to renew their insurance policies on time to avoid driving without insurance. This helps clients who have busy schedules and find it difficult to keep up with the expiration dates of their insurance policies.
- Production expansion caused me to hire sub agents who’s inputs will enable me sell more insurance policies as I achieve my annual targets as a whole.
- Hiring sub agents prepared me for leadership and mentorship roles. Because i always have to guide them through the insurance principles and policies, marketing strategies and how to build and keep a good customer relationship.
- As a reward for the hardworking of our team, we receive awards annually from the company. Current award holder of the best branch agent for my branch.
- Consistently educating customers on insurance policies has been one of my biggest roles. Especially educating customers about the importance of insurance.
Administrative Assistant
Agricultural Development Bank
Accra
09.2019 - 09.2020
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices for various Fortune 500 companies.
- Managed office supplies inventory and placed orders when necessary.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Compiled data from various sources into organized reports for review by management team.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Education
Bachelor of Science - Accounting And Finance
University of Ghana, Legon
Legon07-2019
Skills
- Client relation
- Customer follow-up
- Marketing strategies
- Client retention
- Leadership skills
- Licensed insurance agent
Languages
English
Advanced
C1
Timeline
Administrative Assistant
Agricultural Development Bank
09.2019 - 09.2020
Insurance Agent
Provident Insurance Co. Ltd
04.2016 - Current
Bachelor of Science - Accounting And Finance
University of Ghana, Legon