Samuel Wiredu Anim
I.T SUPPORT
Berlin
Summary
Experienced Metallurgical Engineer with a demonstrated history of working in the oil & energy industry. Skilled in Google I.T support- System Administration and I.T Infrastructure, I.T Security, Networking, Operating systems, Tech support, Data Management, and Internal Communications. Also with in depth knowledge of Microsoft 365 including Azure and Intune. Strong engineering professional focused in Metallurgical Engineering and a certificate for Google I.T support specialist. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
IT Support Specialist
Wiseway Marine Logistics
Tema
05.2021 - 05.2022
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
IT Support Specialist
National Petroleum Authoriy- Rock Africa
Tema
05.2020 - 04.2021
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Configured hardware and granted system permissions to new employees.
- Delivered onsite technical support for 30 employees
- Provided Tier 1 IT support to non-technical internal users through desk side support services
Education
Online Professional Certificate - Information Technology
Coursera
Online 04.2021 - 05.2022
Bachelor of Science - Metallurgical Engineering
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana 10.2012 - 11.2016
Skills
Desktop support
Data recovery
Software diagnosis
TCP/IP
Wireless area networking
Hardware upgrades
Operating system management
Mobile device management
Backup and recovery
Helpdesk call support
Windows 10
Issue troubleshooting
Adobe and Adobe Flash
Technical Support
Videoconferencing
Microsoft Office Specialist (MOS) Expert
Microsoft Outlook
Timeline
IT Support Specialist
Wiseway Marine Logistics
05.2021 - 05.2022
Online Professional Certificate - Information Technology
Coursera
04.2021 - 05.2022
IT Support Specialist
National Petroleum Authoriy- Rock Africa
05.2020 - 04.2021
Bachelor of Science - Metallurgical Engineering
Kwame Nkrumah University of Science And Technology
10.2012 - 11.2016