Samuel Sarfo Kantanka

• Develop and ensure effective implementation of IT risk assessment methodology.
• Participate in development, maintenance and delivery of Information Security training and awareness program to all staff.
• Develop and supervise operation and maintenance of ISMS to ensure compliance with all applicable Information Security standards and regulatory requirements.
• Review backup operations and determine compliance.
• Conduct privilege access control reviews on critical applications to ensure compliance with policies and procedures.
• Assist with development and implementation of Business Continuity (BC) and Disaster Recovery (DR) Plans

• Managed IT Service delivery of about 22 branches in upcountry sector
• Provided technical support for WAN and LAN connectivity.
• Handled employee inquiries and requests via emails, phone calls and corporate ticketing system
• Assisted with configuration of user accounts on Active Directory
• Performed IT infrastructure audits after construction of new branches
• Maintained office PCs, networks and mobile devices.
• Patiently walked individuals through basic troubleshooting tasks.
• Imaged and prepared new computers for integration into company networks and systems.
• Refurbished and upgraded PCs for reuse.

• Managed IT Service delivery of about 22 branches in upcountry sector
• Performed IT infrastructure audit after construction of new branches
• Configured and managed CISCO 800 series routers.
• Administered and maintained WAN and LAN connectivity.
• Assisted with configuration of user accounts on Active Directory
• Maintained office PCs, networks and mobile devices.
• Patiently walked individuals through basic troubleshooting tasks.
• Imaged and prepared new computers for integration into company networks and systems.
• Refurbished and upgraded PCs for reuse.

• Taught 2 ABCE courses in Information Systems and Information Technology
• Prepared training manual on taught courses based on WAEC approved ABCE syllabus.

• Offered customer services to loan applicants

• Assisted students in applying via the loan application website

• Logged and addressed customer complaints

• Reviewed and validated loan applications received.

• Submitted validated loan applications to Zonal Coordinator for approval

• Taught Primary 6 to JHS 3 ICT education.
• Delivered engaging curriculum through classroom instruction and computer lab activities.

• Format and edit scanned customer pictures for card processing

• Design and print temporary health cards

• Any other tasks assigned by the MIS Manager

• Maintained office PCs, networks and mobile devices.
• Patiently walked individuals through basic troubleshooting tasks.
• Imaged and prepared new computers for integration into company networks and systems.
• Managed internet service for office network and PCs

• Prepared students for Basic Education Certificate Exams in English language.
• Delivered instruction in language arts encompassing reading, grammar, composition and literature.