Samuel Awumi Blay
Accra
Summary
- A Computer Science and Engineering graduate of the University of Mines and Technology proficient in Java and hardware troubleshooting.
- I am also a certified Google IT Support professional with entry-level work experience, specializing in networking, technical support, system administration, troubleshooting, and information security.
- Adept at collaborating with team members to identify solutions for complex technical issues.
- SKILLS: Languages: Java, Web Development Database Management: MSSQL, MICROSOFT SERVER 2016 Web Development: HTML, CSS Technical Skills: Knowledge of computer networking, LAN, WLAN installation, configuration, troubleshooting, and strong knowledge of Microsoft Active Directory.
Knowledgeable professional skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver. Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
5
5
years of professional experience
Work History
Computer Hardware and Microsoft Suite Trainer
OpenLabs IT Institute Ghana
05.2024 - 07.2024
- Training Students in CompTIA A+ Course (hardware engineering)
- Performing Practical on how to repair faulty computer components
- Training Students on Network Administration (Active Directory; Microsoft Windows Server)
- Teaching Students Microsoft Office Suite and Advanced Excel.
IT Support Consultant
Ghana Broadcasting Corporation (ICT Unit)
10.2021 - 08.2023
- Installed, configured, upgraded, tested and troubleshot hardware, software applications, operating systems and network protocols.
- Provided training to end-users on how to use IT systems efficiently.
- Monitored user accounts for security compliance according to company policies.
- Supported the development of new applications or modifications of existing ones.
- Evaluated customer feedbacks in order to identify areas needing improvement.
- Diagnosed and resolved 20+ staff computer and printer issues per week in person with a high success rate
- Resolving network issues.
- Provided technical support to customers and internal users via phone, email and remote access tools.
Student Intern
Opportunity International Savings and Loans (ICT Unit)
06.2019 - 08.2019
- Installed 50+ new PC workstations and laptops with Windows 10 and MS Office 365
- Responded in person or remotely to staff requests to ensure the immediate and complete restoration of all systems and services
- Reset the user's password on the active directory domain.
Education
Google IT Support Professional Certificate -
Coursera, Online
11.2022
BSc. Computer Science and Engineering -
University of Mines and Technology (UMAT)
08.2021
General Science -
KNUST Senior High
05.2016
Skills
- Java
- MSSQL
- HTML
- CSS
- LAN
- WLAN installation
- Configuration
- Troubleshooting
- Strong knowledge of Microsoft Active Directory
- Online Instruction
- Student Engagement
- Public Speaking
- Creative Problem-Solving
- Computer technology
Websites
Projects
Remote Health Monitoring System Using IoT,
The goal of this project was to develop a remote health monitoring system that will display various parameters of patience on a customized webpage using sensors. With this system, doctors and loved ones are able to check the vitals of their patients remotely and faster once they are connected to the system.
Web Application for a Company (Krampah Consult)
A website that captures the general overview of the company.
Languages
English
First Language
French
Elementary (A2)
A2
Timeline
Computer Hardware and Microsoft Suite Trainer
OpenLabs IT Institute Ghana
05.2024 - 07.2024
IT Support Consultant
Ghana Broadcasting Corporation (ICT Unit)
10.2021 - 08.2023
Student Intern
Opportunity International Savings and Loans (ICT Unit)
06.2019 - 08.2019
Google IT Support Professional Certificate -
Coursera, Online
BSc. Computer Science and Engineering -
University of Mines and Technology (UMAT)
General Science -
KNUST Senior High
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