SAMUEL TUFFOUR
SUNYANI-ABESIM
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
5
5
years of professional experience
Work History
Manager
Riverway Company Limited
Sunyani - Abesim
05.2024 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Monitored staff performance and addressed issues.
- making orders for new products
Manager
Awuni Aluna Enterprise
Tamale
02.2023 - 04.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Established processes to ensure efficient workflow throughout the organization.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
Assistant Manager
Bobone Trading Company Limited
Tamale
05.2022 - 01.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Sales Executive
Bobone Trading Company Limited
Kumasi
01.2022 - 04.2022
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
- Analyzed market trends and competitive landscape to identify opportunities for growth.
- Identified new potential markets and developed plans for targeting them.
Administrative Assistant
Bobone Trading Company Limited
Kumasi
09.2021 - 12.2021
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Stock Keeper
Bobone Trading Company Limited
Kumasi
05.2021 - 08.2021
- Maintained accurate records of incoming, outgoing and current inventory.
- Checked stock levels and organized inventory items according to storage requirements.
- Verified accuracy of invoices against purchase orders and receiving documents.
- Prepared reports on inventory levels, adjustments, shortages, damages and discrepancies.
Warehouse Officer
Sunda Ghana Investment Limited
Kumasi - Kaase
05.2020 - 04.2021
- Received, sorted, and stored incoming products in designated areas.
- Maintained accurate records of inventory levels.
- Inspected product for damage or defects prior to storage.
- Managed the loading and unloading of goods from trucks and containers.
- Ensured all safety protocols were adhered to during warehouse operations.
- Monitored stock levels to ensure adequate supplies of materials on hand at all times.
- Conducted daily cycle counts to verify accuracy of inventory records.
National Service Person
Ministry of Food and Agriculture
Kumasi
09.2019 - 08.2020
- Provided support and guidance to farmers with new farming technology and techniques
- Participated in training sessions on how best to engage with farmers within the community.
Data Entry Clerk
Wynca Sunshine Company Limited
Ejisu-Boankra
03.2020 - 05.2020
- Prepared summaries of daily work completed for review by supervisors.
- Organized files according to established procedures for easy retrieval later on.
- Maintained confidentiality of sensitive information entered into the system eg. Customer payment checks.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, and other sources into computer systems.
- Created spreadsheets to track data entries.
Education
Bachelor of Arts - Agriculture
University of Education, Mampaong
Ashanti Mampong05-2019
Armed Forces Senior High Technical School
KumasiSkills
- Marketing
- Sales techniques
- Task delegation
- Disciplinary techniques
- Team leadership
- Time management
- Project planning
- Financial management
- Staff training and development
- Verbal and written communication
- Graphic and media design
Languages
English
First Language
English
Proficient (C2)
C2
TWI
Proficient (C2)
C2
Timeline
Manager
Riverway Company Limited
05.2024 - Current
Manager
Awuni Aluna Enterprise
02.2023 - 04.2024
Assistant Manager
Bobone Trading Company Limited
05.2022 - 01.2023
Sales Executive
Bobone Trading Company Limited
01.2022 - 04.2022
Administrative Assistant
Bobone Trading Company Limited
09.2021 - 12.2021
Stock Keeper
Bobone Trading Company Limited
05.2021 - 08.2021
Warehouse Officer
Sunda Ghana Investment Limited
05.2020 - 04.2021
Data Entry Clerk
Wynca Sunshine Company Limited
03.2020 - 05.2020
National Service Person
Ministry of Food and Agriculture
09.2019 - 08.2020
Bachelor of Arts - Agriculture
University of Education, Mampaong
Armed Forces Senior High Technical School
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