Samuel Tetteh
Systems Engineer
Accra,Greater Accra
Summary
Mr. Samuel Tetteh is an Assistant Manager (IT) at Driver and Vehicle Licensing Authority .
Mr. Samuel holds a BSc (Hons) Management in Computer Studies from Wisconsin International University College with other Professional Qualification such as Microsoft Certified Systems Engineer,(MCSE,MCSA,RHCA- Linux In India, PMP from Cambridge Center of Excellence, Hardware and Network Engineering from IPMC etc.)
He has also been involved in implementing several projects in Revenue Assurance and Fraud Management both international and Local (Ghana, Guinea, Sierra Leone)
Samuel has previous experience in Implement approved policies, Standards Operating Procedures (SOPs), work plan and other support systems for the Technology Department of the company to achieve targeted objectives.
Perform maintenance activities (including LANs, WANs, Internet, intranet, security, wireless installations, etc.) on the company’s infrastructure systems in line with approved schedule dates. Collate data/information for the preparation of Proposals, bid documents, contracts, scope of work and other documentation for IT infrastructure projects.
Conduct research and identify products, services, protocols, and standards in support of all infrastructure procurement and developmental efforts etc Insightful Information Technology Manager with Five years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
22
22
years of professional experience
Work History
Assistant IT Manager
Driver And Vehicle Licensing Authority
06.2019 - Current
- To install, configure and perform network maintenance activities to support the company's server infrastructure as well as provide technical support to end users to facilitate business operations
- Implement approved policies, Standards Operating Procedures (SOPs), work plan and other support systems for the Technology Department of the company to achieve targeted objectives
- Perform maintenance activities (including LANs, WANs, Internet, intranet, security, wireless installations, etc.) on the company's infrastructure systems.
- Coordinated secure system access of users to various department systems and platforms.
- Maintained accurate inventory records for all IT assets, facilitating efficient asset lifecycle management processes and informed procurement decisions.
- Communicated regularly with customers concerning data exchange and technology integration.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Developed and executed IT project plans, ensuring timely completion of milestones and successful delivery within budget constraints.
- Designed and implemented a disaster recovery plan, minimizing potential downtime in the event of unforeseen circumstances.
- Evaluated emerging technologies for potential integration into existing systems, driving innovation and staying ahead of industry trends.
- Managed vendor relationships to negotiate favorable contracts, optimizing resource allocation and cost savings.
- Established robust data backup protocols, safeguarding critical information against potential loss or corruption incidents.
- Resolved complex technical issues by leveraging strong analytical and problem-solving skills, ensuring minimal impact on productivity levels.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Spearheaded the migration to cloud-based services, enhancing scalability and flexibility while reducing overall operational expenses.
- Enhanced network security by implementing comprehensive vulnerability assessments and risk mitigation strategies.
- Championed IT policies and procedures, promoting adherence to best practices throughout the organization.
- Streamlined IT support processes for increased efficiency, reducing ticket resolution times and improving user satisfaction.
- Implemented an effective patch management process, mitigating risks associated with outdated software vulnerabilities.
- Implemented and maintained technology and software budget.
- Conducted regular audits of IT systems to ensure compliance with industry standards and best practices.
- Assisted in the development of an IT budget strategy, aligning resource allocation with organizational goals and objectives.
- Paid attention to detail while completing assignments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Senior IT Officer
Subah Infosolutions Ghana
10.2012 - 06.2019
- Technical lead in international Revenue Assurance projects (Installation and configuration of Server and network infrastructure)
- Implement approved Disaster Recovery and Business Continuity Plans for the company and other clients as directed
- Test and monitor network/server performance and performance statistics/reports to Superior Officer to facilitate the development of strategies for maintaining IT infrastructure.
IT Officer
Ghana post Company
01.2008 - 01.2009
- Maintain and update maintenance records of IT hardware and other related equipment
- Provide technical support to users on IT infrastructure usage as appropriate.
IT Technician
FedEx Ghana
01.2006 - 01.2007
- Responsible for the installation and configuration of hardware (i.e
- PCs, laptops, Printers, Scanners, etc.) and other peripherals to facilitate business operations
- Perform troubleshooting on IT related issues.
Hardware Technician
Bantech Services
01.2004 - 01.2006
- Responsible for maintaining all hardware (PC, Laptops, Printers)
- Installation of Hardwares.
Tally Clerk
Ghana Ports and Harbors Authority
01.2002 - 01.2004
- Responsible for Bulk Cargo tally, Car tally, Container (40ft, 20ft), Steel coils, etc.
Education
BSc Management and Computer Studies - Information Technology
Wisconsin International University College
Creator Accra 12.2017
Project Management -
Cambridge Center of Excellence
Greater Accra (Madina)04.2017
Red hat Certified Systems Administrator (RHCSA) -
Koenig Solutions (India)
India08.2016
Microsoft Solutions Associate in Windows Server 2012 (MCSA, MCSE and MCP) -
Microsoft
Greater Accra08.2014
Hardware And Network Engineering (Diploma) - Information Technology
I.P,M.C
Greater Accra08.2009
MCSA, MCSE -
Microsoft
Greater Accra01.2003
Skills
- Troubleshooting Skills
- IT Infrastructure Management
- Computer hardware and Networking
- Risk Identification Skill
- Communication Skills
Accomplishments
Design and build Data center Infrastructure for Revenue Assurance Service and Fraud Management System in the following countries: Ghana, Guinea and Sierra Leone.
References
- Mr. Solomon Sowah Kpobi - Ghana Commercial Bank +233 262080077
- Mr. Jacob Harkinburg, DVLA, +233 0202222178
Hobbies and Interests
Reading, Tourism and Discovery, Soccer and Driving.
Timeline
Assistant IT Manager
Driver And Vehicle Licensing Authority
06.2019 - Current
Senior IT Officer
Subah Infosolutions Ghana
10.2012 - 06.2019
IT Officer
Ghana post Company
01.2008 - 01.2009
IT Technician
FedEx Ghana
01.2006 - 01.2007
Hardware Technician
Bantech Services
01.2004 - 01.2006
Tally Clerk
Ghana Ports and Harbors Authority
01.2002 - 01.2004
BSc Management and Computer Studies - Information Technology
Wisconsin International University College
Project Management -
Cambridge Center of Excellence
Red hat Certified Systems Administrator (RHCSA) -
Koenig Solutions (India)
Microsoft Solutions Associate in Windows Server 2012 (MCSA, MCSE and MCP) -
Microsoft
Hardware And Network Engineering (Diploma) - Information Technology
I.P,M.C
MCSA, MCSE -
Microsoft
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